Client Success Manager

Job not on LinkedIn

🕒 Yesterday

🌽 Illinois, Michigan, +1 more states – Remote

🌽 Illinois – Remote 🚗 Michigan – Remote 🤠 Texas – Remote

💵 $56.3k - $84.5k / year

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Cox Enterprises

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1898

🚘 Automotive

📡 Telecommunications

🚗 Transport

💰 Seed Round on 2014-12

Automotive • Telecommunications • Transport

Cox Enterprises is a leading communications, media, and automotive services company with a mission to solve pressing challenges while building a more connected, mobile, and sustainable world. With over 125 years in business, Cox has invested over $1 billion in sustainable businesses and technology, generating $23 billion in revenue. The company comprises divisions like Cox Communications and Cox Automotive, which provide various B2B technology solutions and automotive services. Cox values innovation, inclusion, and the power of connection, aiming to foster a work environment where diverse voices are heard and respected. The company's commitment to sustainability and social impact is recognized by awards and certifications, such as being named a zero-waste business by Zero Waste USA.

📋 Description

• Consult with clients to identify growth opportunities, retain business, and mitigate churn across Autotrader, Kelley Blue Book, and KBB Instant Cash Offer portfolios • Provide creative revenue-generating marketing and advertising solutions • Cross-manage additional Cox Automotive products, services, and technologies • Build professional relationships and serve as a trusted Cox Automotive advisor • Exceed sales revenue and retention targets • Administer sales pipelines and revenue forecasting • Use sales enablement tools, systems, and analytics • Monitor and analyze account performance and trends • Lead monthly virtual business reviews with active dealers • Analyze client ROI goals and data • Plan, propose, and execute strategies to generate additional business and fulfill service action plans • Identify cross-sell and upsell opportunities to maximize revenue and minimize cancellations • Provide dealer insights using qualitative and quantitative data • Advocate for dealers during solution implementation and onboarding • Respond to and route customer issues • Communicate account and sales information to management, Business Development, and Dealer Success teams • Use Salesforce daily to manage client interactions, opportunities, and account information • Ensure billed revenue is collected within the designated timeframe • Assist clients in the Michigan region of the United States

🎯 Requirements

• Bachelor’s degree in a related discipline and 4 years of experience in a related field, or equivalent alternatives: master’s degree and 2 years of experience; Ph.D. and 1 year of experience; or 8 years of experience in a related field • Proven experience consulting with and managing relationships with automotive dealers • Strong analytical skills • Knowledge of media buying cycles, marketing, and target demographics • Excellent communication and presentation skills • Proficiency in Salesforce • Proficiency in Microsoft Office Suite, including Outlook, Excel, Word, and PowerPoint • Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship • Must clear a pre-employment drug test • Preferred: 3+ years of automotive dealership experience • Preferred: 3+ years of call center or equivalent experience • Preferred: 3+ years of inside or outside sales experience • Experience developing strategy, setting priorities, and managing multiple tasks • Experience consulting with clients in a virtual environment • Knowledge of digital marketing, online platforms, and data analysis • Knowledge of CRM systems, analytical data houses, and competitive marketing platforms • Experience with virtual demonstration software and communication tools • Experience in customer-focused, account management, revenue-driven environments • Ability to analyze customer problems and trends and recommend improvements

🏖️ Benefits

• Annual incentive/commission target of $34,000.00 • Competitive salary and bonus/incentive plans • Flexible time-off policies and accommodating work schedules • Comprehensive healthcare benefits, including medical, dental, and vision options • 401(k) retirement plans with company match • Inclusive parental leave policies • Fertility coverage and adoption assistance • Professional development and continuing education opportunities • Financial wellness/planning resources • Vacation with pay • Seven paid holidays • Up to 160 hours of paid wellness annually • Bereavement leave • Time off to vote • Jury duty leave • Volunteer time off • Military leave