Technical Customer Care Specialist I – Dealertrack DMS

Job not on LinkedIn

Yesterday

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

⛰️ Colorado – Remote

Although this job is listed in Colorado, this company may be open to hiring remote in other states.

+3 more states

🏄 California – Remote ⛰️ Colorado – Remote 🎰 Nevada – Remote 🌲 Oregon – Remote ⛷️ Utah – Remote

💵 $16 - $24 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

Apply Now

Receive Emails with Similar Jobs

Cox Enterprises

WebsiteLinkedInAll Job Openings

Enterprise • Telecommunications • Transport

Cox Enterprises is a leading communications, media, and automotive services company with a mission to solve pressing challenges while building a more connected, mobile, and sustainable world. With over 125 years in business, Cox has invested over $1 billion in sustainable businesses and technology, generating $23 billion in revenue. The company comprises divisions like Cox Communications and Cox Automotive, which provide various B2B technology solutions and automotive services. Cox values innovation, inclusion, and the power of connection, aiming to foster a work environment where diverse voices are heard and respected. The company's commitment to sustainability and social impact is recognized by awards and certifications, such as being named a zero-waste business by Zero Waste USA.

10,000+ employees

Founded 1898

🏢 Enterprise

📡 Telecommunications

🚗 Transport

💰 Seed Round on 2014-12

📋 Description

• Professionally manage a variety of questions and concerns from clients regarding technical inquiries for the Dealertrack Dealer Management Software (DMS) • Respond to client inquiries, troubleshoot and/or resolve product issues, and provide the information to resolve clients’ concerns • Research technical problems with the aim of finding the best possible solution • Work with internal team members via cases, phone, email, and IM to escalate system and client issues • Analyze data to resolve complex technical issues • Use critical thinking and problem-solving skills to resolve a wide variety of issues • Follow up with client requests in a timely manner • Correctly document all work in a case system • Manage escalation cases with professionalism and a focus on client satisfaction • Mentor team members to improve the department's overall success and client satisfaction • Maintain constructive relationships with customers and bring to the attention of the manager any issues/inquiries • Works on other projects as assigned by their Manager/Supervisor • Attend training sessions to improve and/or maintain skill sets • Maintain professionalism while working with clients, co-workers, and leadership • Ability to work under pressure and against deadlines • Ability to use discretion in managing confidential client data • Ability to follow outlined processes and demonstrate good judgment • Ability to work well independently and with a team • Ability to analyze different types of data to draw conclusions

🎯 Requirements

• High School Diploma/GED • Generally, less than 2 years of experience • Previous customer service work experience • Strong customer service skills and client focus • Excellent communication skills, both verbal and written • Organizational skills • Problem solving abilities • Technical capacity • Professionalism • Attentiveness • Critical thinking and problem solving • Meeting schedules and deadlines • Data analysis • 1+ years relevant/related work experience preferred • Coding/programming experience with a tool such as Java is preferred.

🏖️ Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month • Seven paid holidays throughout the calendar year • Additional paid time off in the form of bereavement leave • Time off to vote • Jury duty leave • Volunteer time off • Military leave • Parental leave • Health care insurance (medical, dental, vision) • Retirement planning (401(k)) • Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)