Operations Consultant

Job not on LinkedIn

🕒 August 11

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cre8tive Technology and Design

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2005

🏢 Enterprise

💼 Consulting

🏭 Manufacturing

Enterprise • Consulting • Manufacturing

Cre8tive Technology and Design is an enterprise software and services firm that provides ERP and PLM solutions, CAD data management, business intelligence (Power BI) and IoT services, and managed Epicor implementations and hosting. They offer ERP consulting, implementation frameworks, managed services, cybersecurity services, and customer care programs. Their solutions target manufacturing customers — including aerospace & defense, machine shops, engineer-to-order and general manufacturing — and focus on turn-key ERP, MRO, compliance ERP, and PLM deployments.

📋 Description

• Assist clients in optimizing business operations through implementation and maintenance of ERP systems • Understand clients’ operational challenges, analyze existing processes, and recommend ERP-based solutions • Collaborate with project managers, developers, business analysts, and other cross-functional teams • Review customer business artifacts, project parameters, and sales handover materials • Conduct current-process reviews and align customer processes with best practices • Assist with ERP environment configuration and inform customers about ERP features and functionality • Guide customers through business-process design, modeling, testing, and evaluation • Identify process-improvement opportunities and create functional specifications and solution documents • Ensure validated configuration data is updated in the production environment • Assist with end-user procedure documentation and customer training • Support scenario, end-to-end, and User Acceptance testing • Assess customer Go-Live readiness and support customers through Go Live • Prepare, maintain, and publish project documentation and communications • Communicate project issues and risks and coordinate with project managers and consulting resources • Build trusted relationships with customer teams, partners, and industry peers • Apply change-management techniques and pursue referenceable customer experiences • Maintain billable utilization of 75% or above • Achieve at least one Epicor certification badge • Contribute to improvement of Cre8tive methodologies and tools • At Level 2, mentor junior consultants and present at department and company meetings • At Level 3, drive methodology improvements, maintain executive stakeholder relationships, recommend innovative solutions, and support pre-sales, training, documentation, and customer presentations

🎯 Requirements

• All levels must attend annual company-wide and department ITAR training and comply with ITAR standards • Bachelor’s Degree or equivalent work experience required • 3+ years of consulting, business application training, ERP implementation, and/or customer support in Epicor or similar systems required • Epicor ERP software experience preferred • Strong knowledge of manufacturing, operations, and supply chain business processes across various industries • Experience developing and improving business processes in manufacturing, operations, and supply chain • Excellent verbal and written communication skills • Experience in the Aerospace and Defense industry preferred • Experience with Microsoft Office applications: Word, Excel, Outlook, PowerPoint, and Teams required • Experience with Smartsheet preferred • Must be able to maintain an aggressive travel schedule of up to 50% • Proficient in core quote-to-ship processes: quote, order, planning, purchasing, production, shipping, receiving, quality, inventory, and labor entry • Working knowledge of BAQs, DMT, and Document Attachment • Level 2 requires proficiency in BAQs, DMT, and Document Attachment and developing proficiency in advanced modules • Level 3 requires proficiency in several advanced ERP modules • Ability to use Epicor Kinetic software for finance-related processes • Ability to work collaboratively, lead teams through change, model best practices, and maintain deliverables • Ability to continuously improve ERP processes and methodologies • Must meet physical demands including computer operation, clear communication, prolonged sedentary work, and manipulating objects weighing at least 25 pounds

🏖️ Benefits

• Fully remote work arrangement • Annual company-wide and department ITAR training • Professional development and personal development opportunities • Opportunity to achieve Epicor certification badges • Mentoring, guidance, and support for junior consultants at Level 2 • Participation in service department and company meetings • Travel opportunities associated with customer projects