Delivery Assurance Lead

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October 14

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Creatio

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B2B • SaaS • Artificial Intelligence

Creatio is an AI-native no-code platform designed to automate CRM and workflows. It allows users to design and evolve applications using visual no-code designers and natural language, making it accessible and user-friendly without requiring special technical skills. Creatio aims to elevate organizations by enhancing productivity and improving customer experience through its end-to-end solutions for marketing, sales, and customer service.

501 - 1000 employees

Founded 2014

🤝 B2B

☁️ SaaS

🤖 Artificial Intelligence

💰 Private Equity Round on 2024-06

📋 Description

• Serve as a product knowledge carrier within the Delivery Assurance portfolio, demonstrating expert-level understanding of the Creatio platform and its ecosystem. • Proactively advise clients and partners on optimal solution approaches, configurations, and platform capabilities. • Ensure delivery consistency by promoting Creatio best practices across all projects. • Oversee multiple client engagements and internal implementation projects within the Delivery Assurance portfolio. • Monitor progress, risks, and dependencies across projects to ensure alignment with agreed standards and commitments. • Enforce delivery standards, methodologies, and reporting frameworks across the portfolio. • Conduct portfolio-level reviews to validate outcomes, quality, and readiness for go-live. • Act as the key contact for client executives under Delivery Assurance contracts. • Provide portfolio-level visibility and transparency to stakeholders through governance meetings and reporting. • Work in close collaboration with Delivery Assurance Architects to validate both technical and functional aspects of solutions. • Identify risks across the portfolio and drive mitigation strategies. • Capture lessons learned, ensure their integration into the Center of Delivery Excellence framework, and mentor team members and partners.

🎯 Requirements

• Proven experience in program/portfolio management across multiple projects. • Deep Creatio platform expertise (functional and technical) and knowledge of competing low-code/no-code platforms. • Ability to conduct high-level solution estimations and guide teams in applying best practices. • Strong client-facing and stakeholder management skills, including communication at CxO level. • Structured thinking, flexibility, and strong result orientation. • Fluent English (required); additional languages are an advantage.

🏖️ Benefits

• A remote-first hybrid model: while giving plenty of space for concentration and personal working habits, we encourage regular meetings in one of our five hubs worldwide. • A vibrant corporate life: enjoy the opportunity to explore your teammates' cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties. • Caring for your health: Creatio offers several options for medical insurance, together with our medical partner. • Paid leave options for life-qualifying events, sicknesses, etc.