Full-Stack Engineer – Support Team

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October 28

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Creatio

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B2B • SaaS • Artificial Intelligence

Creatio is an AI-native no-code platform designed to automate CRM and workflows. It allows users to design and evolve applications using visual no-code designers and natural language, making it accessible and user-friendly without requiring special technical skills. Creatio aims to elevate organizations by enhancing productivity and improving customer experience through its end-to-end solutions for marketing, sales, and customer service.

501 - 1000 employees

Founded 2014

🤝 B2B

☁️ SaaS

🤖 Artificial Intelligence

💰 Private Equity Round on 2024-06

📋 Description

• Monitor the team’s case pool and take ownership of assigned cases. • Analyze and diagnose user-reported issues related to the Creatio platform. • Debug server-side and client-side code, as well as database queries. • Conduct comprehensive testing of solutions to ensure reliability and performance. • Deliver prompt and effective case resolutions and provide development consultations (including phone support). • Manage case feedback and handle escalations efficiently. • Create reproducible scenarios for investigation and resolution of escalated issues. • Collect and organize necessary information for product developer teams. • Analyze system performance and identify problematic subsystems. • Resolve performance issues or prepare detailed descriptions for product developers. • Create and update knowledge base articles to ensure accuracy and relevance. • Provide feedback and suggestions to the Academy team on improving technical documentation. • Create and manage problem records based on resolved cases and customer feedback to enhance the overall support process.

🎯 Requirements

• Intermediate proficiency in **JavaScript**, **C#**, and **SQL (T-SQL)**. • Hands-on experience with **MS SQL Server**, **Oracle**, and **PostgreSQL **databases. • Solid background in web application development and integration between web applications. • Proficiency in debugging, logging, and performance analysis. • Strong understanding of the Creatio platform architecture and server-side development. • Knowledge of process analysis, issue resolution, and system optimization. • Excellent analytical and problem-solving abilities with attention to detail. • Exceptional written and verbal communication skills. • Strong teamwork and collaborative mindset. • Ability to manage multiple tasks simultaneously and prioritize effectively. • Customer-oriented attitude with a passion for delivering high-quality service. • **Advanced English proficiency (B2 or higher) is required.** • Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.

🏖️ Benefits

• The award-winning AI-native product to be proud of (a Leader in Gartner Quadrants). • A remote-first hybrid model with opportunities for collaboration in our global hubs. • A culture of genuine care, ownership, and high standards — learn more here. • A vibrant corporate life with cultural exchanges, sports competitions, art workshops, and community events. • Comprehensive medical insurance options and well-being programs. • Competitive compensation package and paid leave for personal and life events. • A modern hub in Warsaw city center for focused work or in-person collaboration.