Partner Success Manager

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May 7

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Creatio

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B2B • SaaS • Artificial Intelligence

Creatio is an AI-native no-code platform designed to automate CRM and workflows. It allows users to design and evolve applications using visual no-code designers and natural language, making it accessible and user-friendly without requiring special technical skills. Creatio aims to elevate organizations by enhancing productivity and improving customer experience through its end-to-end solutions for marketing, sales, and customer service.

501 - 1000 employees

Founded 2014

🤝 B2B

☁️ SaaS

🤖 Artificial Intelligence

💰 Private Equity Round on 2024-06

📋 Description

•Managing customer portfolio effectively through regular meetings with customers and their assigned integrator partners; •Collecting feedback from customers about the Creatio system and satisfaction with the partner’s implementation project solution; •Developing and maintaining trusted relationships with key partners and their customers; •Driving customer retention and renewals by building strong relationships; •Collaborating with our Business Analysts, Developers, Product, Support and Sales teams to drive customer implementation projects, adoption, and growth.

🎯 Requirements

•3+ years of experience working with global SMB or Corporate segment customers; •Fluent in Spanish and English — both verbal and written with executive-level communication. •Experience with CRM / ERP / Core systems / other corporate software; •Experience of managing or overseeing software implementation projects, or customization of corporate software; •Strong Customer-Centric Communication and Presentations Skills •Experience in problem-solving, working with customer objections; •Commercial Acumen, Negotiation, and Renewal Management experience •Excellent time management and efficiency skills

🏖️ Benefits

•A leading company in a fast-growing environment with a focus on making our clients successful. •Powerful, mature, and award-winning Low-Code and CRM product (a Leader in Gartner Quadrants and Forrester report). •A developed partnership network in Latin America and globally of leading system integrators. •A remote-first hybrid model: while giving plenty of space for concentration and personal working habits, we encourage regular meetings in one of our five hubs worldwide. •A culture of genuine care, ownership, dedication, and high standards (learn more here). •A vibrant corporate life: enjoy the opportunity to explore your teammates' cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties. •Competitive pay and paid leave options for life-qualifying events, sickness, etc.