Customer Support Representative - Dental

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February 16

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CrewBloom

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B2B • SaaS • Recruitment

CrewBloom is a remote staffing agency dedicated to connecting businesses with top-tier remote talent across various industries. They streamline the hiring process by sourcing, screening, and onboarding qualified candidates tailored to the specific needs of their clients, ensuring a seamless integration into teams. With a focus on global talent acquisition, CrewBloom empowers companies to scale their operations efficiently while reducing costs and maintaining compliance with HR regulations.

201 - 500 employees

Founded 2016

🤝 B2B

☁️ SaaS

🎯 Recruiter

📋 Description

• We are currently looking for a dedicated and customer-focused individual within the dental field to join our client's team as a Customer Service Representative. • The successful candidate will play a crucial role in delivering exceptional service to our clients, addressing their inquiries, and ensuring a positive customer experience. • Customer Interaction: • Engage with customers in a friendly and professional manner to address their questions and concerns. • Provide information about dental services, procedures, and any related inquiries. • Appointment Scheduling: • Efficiently schedule and manage appointments for clients, coordinating with dental professionals and staff to ensure optimal scheduling. • Insurance Coordination: • Assist clients with insurance-related inquiries, verifying coverage, and providing necessary information to facilitate seamless payment processing. • Problem Resolution: • Address and resolve customer issues promptly and effectively, ensuring a positive resolution and customer satisfaction. • Product Knowledge: • Develop and maintain a comprehensive understanding of dental products, services, and procedures to better assist customers. • Documentation: • Maintain accurate and up-to-date customer records in the database. • Document customer interactions, issues, and resolutions for future reference and continuous improvement. • Team Collaboration: • Work closely with dental professionals and administrative staff to ensure a coordinated and seamless customer service experience. • Actively participate in team meetings and training sessions as required to stay informed about updates and improvements in service protocols.

🎯 Requirements

• Previous experience in customer service, preferably in a dental setting • Knowledge of dental procedures, terminology, and insurance processes. • Strong communication and interpersonal skills. • Excellent problem-solving abilities. • Proficiency in using customer service software and office applications. • System Requirements • At least 15mbps for main internet and at least 10mbps for backup • A desktop or laptop that has an i5 processor with at least 8 GB RAM and an i3 processor for backup • Note: Back-ups should still be able to function when there is a power interruption • A webcam • Noise-canceling USB Headset • Quiet, Dedicated Home Office • Smartphone

🏖️ Benefits

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth. • Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field. • Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward. • Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards. • Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment. • Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.