Support Representative - Spanish Bilingual

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February 16

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CrewBloom

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B2B • SaaS • Recruitment

CrewBloom is a remote staffing agency dedicated to connecting businesses with top-tier remote talent across various industries. They streamline the hiring process by sourcing, screening, and onboarding qualified candidates tailored to the specific needs of their clients, ensuring a seamless integration into teams. With a focus on global talent acquisition, CrewBloom empowers companies to scale their operations efficiently while reducing costs and maintaining compliance with HR regulations.

201 - 500 employees

Founded 2016

🤝 B2B

☁️ SaaS

🎯 Recruiter

📋 Description

• The Spanish Bilingual Support Representative will be responsible for effectively communicating with clients in Spanish and English through calls, emails, and text messages. • Job Responsibilities: • Outreach: Initiate contact with clients to address various matters such as document submissions, invoice payments, and general inquiries. • Document Management: Request necessary documents from clients and ensure that they are completed accurately and in a timely manner. Guide clients through the signing process as needed. • Invoice Management: Notify clients of overdue invoices and provide assistance with payment processing if required. • Customer Support: Handle incoming calls from clients regarding queries related to document signing, invoice payments, and other business matters. Explain the company's business model and the rationale behind invoicing practices. • Training: Educate clients on the company's business model, services offered, and any relevant policies or procedures.

🎯 Requirements

• Fluent in Spanish and English, both written and verbal. • Excellent communication skills with a customer-centric approach. • Strong organizational skills with the ability to manage multiple tasks simultaneously. • Proficient in basic computer applications and comfortable using communication tools such as email and messaging platforms. • Previous experience in customer service or support roles preferred. • Ability to adapt to changing business needs and work effectively in a fast-paced environment. • System Requirements: At least 15mbps for main internet and at least 10mbps for backup; A desktop or laptop that has an i5 processor with at least 8 GB RAM and an i3 processor for backup; Back-ups should still be able to function when there is a power interruption; A webcam; Noise-canceling USB Headset; Quiet, Dedicated Home Office; Smartphone.

🏖️ Benefits

• Join Our Dynamic Team: Experience our fun, inclusive, innovative culture that values your unique contributions and supports your professional growth. • Embrace the Opportunities: Seize daily chances to learn, innovate, and excel. Make a real impact in your field. • Limitless Career Growth: Unlock a world of possibilities and resources to propel your career forward. • Fast-Paced Thrills: Thrive in a high-energy, engaging atmosphere. Embrace challenges and reap stimulating rewards. • Flexibility, Your Way: Embrace the freedom to work from home or any location of your choice. Create your ideal work environment. • Work-Life Balance at Its Best: Say goodbye to stressful commutes and hello to quality time with loved ones. Achieve a healthy work-life integration to perform at your best.