
Non-profit • Social Impact • Wellness
Crisis Text Line is a non-profit organization providing free, 24/7 support for people in crisis. Through text messaging and platforms like WhatsApp, individuals can connect with trained volunteer Crisis Counselors who offer confidential assistance. The organization helps people manage issues such as anxiety, depression, and various forms of abuse, with a mission to move individuals from a state of distress to calm. Crisis Text Line also provides volunteering opportunities and bilingual support, supporting mental health awareness and promoting empathy and resilience in communities.
201 - 500 employees
Founded 2013
🤝 Non-profit
🌍 Social Impact
🧘 Wellness
💰 $23.8M Series B on 2016-06
November 21
🏄 California – Remote
⛰️ Colorado – Remote
+15 more states
💵 $135.5k - $178.1k / year
⏰ Full Time
🟠 Senior
👮♀️ Software Engineering Manager
🦅 H1B Visa Sponsor

Non-profit • Social Impact • Wellness
Crisis Text Line is a non-profit organization providing free, 24/7 support for people in crisis. Through text messaging and platforms like WhatsApp, individuals can connect with trained volunteer Crisis Counselors who offer confidential assistance. The organization helps people manage issues such as anxiety, depression, and various forms of abuse, with a mission to move individuals from a state of distress to calm. Crisis Text Line also provides volunteering opportunities and bilingual support, supporting mental health awareness and promoting empathy and resilience in communities.
201 - 500 employees
Founded 2013
🤝 Non-profit
🌍 Social Impact
🧘 Wellness
💰 $23.8M Series B on 2016-06
• Lead the modernization of core platform services (PHP → Go) • Define service boundaries, architectural patterns, and dependency sequencing across routing, counselor tools, and shared services. • Standardize CI/CD, deployments, observability, logging, and telemetry across AWS- and Go-based environments • Establish SLAs, incident management practices, performance baselines, and monitoring frameworks • Drive platform maturity from ~2/5 to ~4/5 by implementing engineering standards • Own the execution and delivery of client-facing features by leading an engineering team • Partner with Product, Developer Platform, DevOps/SRE, and Security to align on shared infrastructure • Lead and mentor a team of 6–8 engineers, supporting growth in architectural thinking, system ownership, delivery discipline, and engineering excellence.
• 5+ years of experience building and supporting backend or platform systems in production • 3+ years of engineering management experience, leading teams, and driving delivery • Experience in modernizing legacy systems and leading migrations (e.g., PHP → Go , monolith → services) • A strong understanding of distributed systems, API-first architecture , and service design • Hands-on experience with AWS , Terraform , CI/CD pipelines , GraphQL , and relational databases • Able to coach teams on AWS best practices, owning reliability, cost, and security posture • Commitment to engineering quality, including experience establishing automated testing practices and integrating modern test frameworks (e.g., Playwright, unit/integration testing, contract testing) into team workflows • Experience improving reliability and observability — logging, monitoring, telemetry, and performance tuning • Strong skills in planning, prioritization, and execution, especially in sprint-based environments • Excellent communication skills and ability to work well with technical and non-technical partners.
• Competitive salary • Robust benefits package
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