Crisp Professional Development
11 - 50 employees
Founded 1990
💼 Consulting
🏥 Healthcare
📣 Marketing
Consulting • Healthcare • Marketing
Crisp Professional Development is an organization focused on enhancing professional skills through various training courses. They offer a wide range of programs including leadership, management, communication, and HR courses designed for individuals and teams. As an accredited center for the Institute of Leadership and Management (ILM), Crisp is committed to delivering bespoke development opportunities that cater to the unique needs of their clients, ultimately aiming to make a positive difference in their professional lives.
Intake Specialist
Job not on LinkedIn
🔥 14 minutes ago
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Crisp Professional Development
11 - 50 employees
Founded 1990
💼 Consulting
🏥 Healthcare
📣 Marketing
Consulting • Healthcare • Marketing
Crisp Professional Development is an organization focused on enhancing professional skills through various training courses. They offer a wide range of programs including leadership, management, communication, and HR courses designed for individuals and teams. As an accredited center for the Institute of Leadership and Management (ILM), Crisp is committed to delivering bespoke development opportunities that cater to the unique needs of their clients, ultimately aiming to make a positive difference in their professional lives.
📋 Description
• Serve as the main point of contact for all new client intake across Family Law and Personal Injury • Communicate the value of paid consultations to prospective Family Law clients and encourage them to schedule and pay for initial appointments • Ensure on-site intake staff are ready for in-person consultations and transfer remote consultations in a timely manner • Qualify and triage prospective Personal Injury clients according to firm capabilities • Enter and update lead information in Lead Docket • Manage calendar bookings in Lead Docket and Outlook and coordinate with attorneys • Follow up with no-show clients to reschedule consultations • Coordinate conflict checks and maintain a conflict log • Assist with refining intake scripts and processes
🎯 Requirements
• Proven phone-based sales experience with strong objection handling skills • Outstanding verbal communication with a clear, understandable phone demeanor • High level of empathy and professionalism when dealing with distressed clients • Strong organizational skills, attention to detail, and reliable follow-through • Experience with Lead Docket preferred, with willingness to learn and use it effectively • Bilingual Spanish is a strong plus • Proficiency with Outlook/Office 365 for email and scheduling • Self-directed and reliable in a remote environment, with proactive communication skills • Availability for Eastern Time hours: 8:30am–5:00pm ET, Monday–Friday, with a 30-minute lunch
🏖️ Benefits
• Leadership exposure and mentorship from senior attorneys • Significant autonomy in managing intake processes • Professional development and skill enhancement opportunities • Firm-provided email and cloud logins • Competitive monthly compensation including performance based incentives based on experience and skill set
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