German Customer Support

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Cross Border Talents

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Recruitment • B2B

Cross Border Talents is a specialist global recruitment consultancy connecting employers with skilled professionals across Engineering, ICT and multilingual roles. Operating in over 102 countries, CBT provides permanent hires and talent-leasing solutions, maintains an online talent pool and supports fully remote work and relocation. The company focuses on bridging skill gaps with tailored, technology-enabled recruitment services and emphasizes customer experience, privacy, and rapid candidate matching. Headquartered in Lisbon, Portugal, CBT works with businesses worldwide to source, screen and place talent.

201 - 500 employees

Founded 2013

🎯 Recruiter

🤝 B2B

📋 Description

• Handle incoming customer requests via phone, chat, and email • Provide accurate information and solutions regarding products and services • Assist customers with order management, troubleshooting, and general inquiries • Escalate complex issues to the relevant department when necessary • Maintain a positive, professional, and empathetic communication style at all times • Ensure high-quality service delivery that meets performance and customer satisfaction targets

🎯 Requirements

• Fluency in German • Good command of English (B2 or higher) • Strong communication and problem-solving skills • Customer-oriented mindset with patience and empathy • Ability to work in shifts (Monday-Sunday, 00:00-23:00 flexible schedule) • Previous customer service experience is a plus but not mandatory • Must be based in Greece with eligibility to work

🏖️ Benefits

• Monthly performance bonus: up to 10% • Full work-from-home setup (remote from anywhere in Greece) • Comprehensive training provided to ensure your success • Stable, long-term international career opportunity • Friendly, multicultural team environment