Customer Service Representative, German-Speaking

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4 days ago

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Cross Border Talents

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Recruitment • HR Tech • B2B

Cross Border Talents is a specialist global recruitment consultancy that connects employers with talent across more than 100 countries. The company provides permanent and talent-leasing recruitment solutions with particular focus on Engineering, ICT, and multilingual/customer-experience roles, and operates a remote-friendly talent pool, candidate academy, and recruitment technology to streamline hiring and relocation. CBT offers tailored, B2B recruitment services and relocation support to businesses worldwide.

201 - 500 employees

Founded 2013

🎯 Recruiter

👥 HR Tech

🤝 B2B

📋 Description

• Provide exceptional customer service to German-speaking clients via phone, email, and chat, assisting with technical website issues • Troubleshoot and resolve technical problems related to website setup, configuration, and functionality • Guide customers in using website tools, helping them understand features and resolve any issues • Accurately document customer interactions and technical issues in the CRM system for tracking and follow-up • Ensure customer satisfaction by delivering prompt and professional solutions • Follow company processes for troubleshooting, escalating issues, and ensuring resolution • Escalate complex technical issues to appropriate teams or higher-level support when necessary • Offer feedback to management on recurring issues and opportunities for improving the customer experience • Take ownership of customer issues, ensuring timely resolution and necessary follow-up • Adhere to data protection policies and maintain confidentiality when handling customer information • Collaborate with team members to improve processes and enhance the customer experience • Manage customer expectations and remain composed in high-pressure situations • Provide ongoing support for website-related queries, helping customers make the most of our services

🎯 Requirements

• Fluency in German (C2 level required) • Intermediate English proficiency (B2 or higher preferred) • Experience in customer service or technical support is a plus, but not essential • Technical aptitude and willingness to learn about website solutions and troubleshooting techniques • Strong communication skills, both verbal and written, with a customer-centric approach • Excellent problem-solving skills, able to analyze and resolve technical issues • Ability to work independently and maintain high-quality service while working remotely • Capacity to handle multiple tasks under pressure and prioritize effectively • Attention to detail and accuracy when handling repetitive tasks • Comfortable with night shifts, weekends, and flexible hours • EU ID required to work in Portugal • Residence card required for non-EU nationals

🏖️ Benefits

• Competitive pay • Comprehensive health and life insurance coverage • Opportunities for career growth and advancement • Meal allowance • Transport allowance • Company-provided equipment (Laptop, tools, and software)