Dutch-Speaking Customer Service Representative

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4 days ago

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Cross Border Talents

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Recruitment • HR Tech • B2B

Cross Border Talents is a specialist global recruitment consultancy that connects employers with talent across more than 100 countries. The company provides permanent and talent-leasing recruitment solutions with particular focus on Engineering, ICT, and multilingual/customer-experience roles, and operates a remote-friendly talent pool, candidate academy, and recruitment technology to streamline hiring and relocation. CBT offers tailored, B2B recruitment services and relocation support to businesses worldwide.

201 - 500 employees

Founded 2013

🎯 Recruiter

👥 HR Tech

🤝 B2B

📋 Description

• Provide high-quality customer service to Dutch-speaking clients via phone, email, and chat, assisting with technical issues related to website solutions • Troubleshoot technical problems , offering solutions for issues such as website setup, configuration, or functionality • Guide customers through using website tools, helping them understand features and solve issues efficiently • Document all customer interactions and issues in the company's CRM system, ensuring accurate records and follow-up • Ensure customer satisfaction by resolving issues promptly and professionally • Follow guidelines and processes to troubleshoot, escalate, or resolve issues in an efficient manner • Escalate complex technical problems to the appropriate department or higher-level support when needed • Provide feedback to management on recurring issues and areas for improvement in the customer experience • Take ownership of customer issues , ensuring they are resolved in a timely manner, and follow up as necessary • Maintain confidentiality and adhere to data protection policies while handling customer information • Collaborate with other team members to improve processes and help enhance the customer experience • Manage customer expectations and maintain composure in a high-pressure environment • Provide ongoing support and solutions for website-related queries, assisting clients in maximizing their use of our services

🎯 Requirements

• Fluency in Dutch (C2 level required) • Intermediate English proficiency (B2 level or higher) • Previous experience in customer service or technical support is a plus, but not mandatory • Technical aptitude and willingness to learn about website solutions and common technical issues • Excellent communication skills (both written and verbal) with a customer-focused approach • Strong problem-solving skills , with the ability to analyze and troubleshoot technical issues • Ability to work independently and maintain high-quality service while working remotely • Ability to work under pressure , prioritize tasks, and handle multiple inquiries simultaneously • Exceptional attention to detail and ability to handle repetitive tasks with accuracy • Comfortable with working night shifts , weekends, and flexible hours • EU ID required to work legally in Portugal • Residence Card required for non-EU nationals

🏖️ Benefits

• Competitive Salary • Health and Life Insurance (Comprehensive coverage) • Career Growth and Development Opportunities • Meal Allowance • Transport Allowance • Company-Provided Equipment (Laptop, tools, and software)