German-Speaking Customer Service Representative

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3 days ago

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Cross Border Talents

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Recruitment • HR Tech • B2B

Cross Border Talents is a specialist global recruitment consultancy that connects employers with talent across more than 100 countries. The company provides permanent and talent-leasing recruitment solutions with particular focus on Engineering, ICT, and multilingual/customer-experience roles, and operates a remote-friendly talent pool, candidate academy, and recruitment technology to streamline hiring and relocation. CBT offers tailored, B2B recruitment services and relocation support to businesses worldwide.

201 - 500 employees

Founded 2013

🎯 Recruiter

👥 HR Tech

🤝 B2B

📋 Description

• Provide technical support to German-speaking customers in the website solutions sector • Deliver high-quality customer service to German-speaking clients via phone, email, and chat to resolve technical issues related to website solutions • Troubleshoot technical problems and provide solutions for website setup, functionality, and configuration • Guide customers on using website tools, helping them navigate features and resolve issues efficiently • Accurately document customer interactions and technical issues in the company CRM for tracking and follow-up • Ensure customer satisfaction by resolving issues promptly and professionally • Follow established processes for troubleshooting, escalating issues, and resolving technical problems • Escalate complex issues to the appropriate team or higher-level support when necessary • Provide feedback to management on recurring issues and potential improvements to the customer experience • Take ownership of customer inquiries, ensuring timely resolution and follow-up as needed • Adhere to data protection policies and maintain confidentiality when handling customer information • Collaborate with team members to improve processes and enhance the customer experience • Manage customer expectations and remain composed in high-pressure situations • Provide ongoing support for website-related inquiries, helping customers maximize their use of services

🎯 Requirements

• Fluency in German (C2 level required) • Intermediate proficiency in English (B2 level or higher preferred) • Experience in customer service or technical support is a plus but not required • Technical aptitude and willingness to learn about website solutions and common technical issues • Excellent verbal and written communication skills with a strong customer-service focus • Strong problem-solving skills and the ability to troubleshoot technical issues • Ability to work independently while maintaining high service standards in a remote environment • Capable of managing multiple tasks under pressure and prioritizing effectively • Exceptional attention to detail and accuracy, especially with repetitive tasks • Comfortable working night shifts, weekends, and flexible hours • EU ID required to work in Portugal • Residence card required for non-EU nationals

🏖️ Benefits

• Comprehensive health and life insurance coverage • Career development and advancement opportunities • Meal allowance • Transport allowance • Company-provided equipment (laptop, tools, and software)