Customer Service Representative, Dutch Speaking

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Cross Border Talents

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Recruitment • B2B

Cross Border Talents is a specialist global recruitment consultancy that connects skilled professionals with employers worldwide, focusing on permanent hires and talent-leasing across Engineering, ICT, and multilingual customer experience roles. The company operates fully remotely across more than 102 countries, offering a talent pool, recruitment technology, and relocation support to bridge skill gaps and deliver tailored hiring solutions for international employers.

201 - 500 employees

Founded 2013

🎯 Recruiter

🤝 B2B

📋 Description

• Provide empathetic, accurate, and timely support to the users. • Stay informed about the products and community standards to offer effective solutions. • Make thoughtful decisions while advocating for the community's best interests. • Investigate and resolve user issues, including account support requests and reports of abusive content. • Respond to inquiries with speed, quality, and empathy. • Use your market-specific knowledge to identify scalable improvements in user support. • Analyze data to enhance user experience and improve workflows. • Enforce Terms of Use by monitoring and addressing abuse reports. • Spot trends and escalate complex issues to the global team when necessary.

🎯 Requirements

• Exceptional interpersonal skills with a strong ability to communicate empathetically and clearly in Dutch (C1-C2) and English (B2). • A proactive attitude with a bias toward doing whats right for the community. • Attention to detail and a results-driven mindset. • Ability to analyze data and identify trends to enhance workflows. • Familiarity with products and community standards (training will be provided).

🏖️ Benefits

• Performance bonus: up to 200 EUR per month • Opportunity to work in an international and supportive environment in Athens. • Continuous training and career development opportunities. • Flexible working conditions and a vibrant workplace culture. • Relocation assistance for candidates outside of Greece.