Business Operations Analyst

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CrowdStrike

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Cybersecurity • SaaS • Artificial Intelligence

CrowdStrike is a cybersecurity company that provides cloud-based security services to stop breaches. It is recognized as a leader in endpoint protection, identity and cloud security, and managed detection and response. CrowdStrike's platform, Falcon, integrates artificial intelligence to offer real-time visibility, detection, and protection against sophisticated cyber threats. The company is lauded for its effectiveness in securing networks and data, making it a trusted partner for businesses worldwide.

5001 - 10000 employees

Founded 2011

🔒 Cybersecurity

☁️ SaaS

🤖 Artificial Intelligence

📋 Description

• Actively participate in discussions with the business to analyze and define processes, including pain points, key gaps, metrics and improvement areas. • Identify and implements process improvements • Partner with the business to understand challenges and process impacts in order achieve business objectives • Execute on continuous process improvements through metrics and reporting • Identify key data and process sources and determine the source of truth through analysis and validations • Assist with the management of Falcon Complete key performance metrics • Create reports and dashboards for team and leadership visibility of metrics and goal performance • Outline project timelines, resource requirements, and project stakeholders and report accordingly to the requesting team • Provide status reporting of project milestones, deliverable dependencies, risks, and issues • Manage customer communication and documentation programs to ensure consistent, accurate information is provided to internal and external customers • Train and assist employees to use new systems or process frameworks • Assist with quality assurance and address discrepancies as needed

🎯 Requirements

• Associate’s Degree in appropriate field of study or equivalent work experience • 2+ years of experience in process architecture, gathering and documenting business requirements • Experience in business process improvement and project management • Demonstrated experience applying business process improvement methodology to drive process improvements • Strong understanding and experience in Project Methodologies (Agile, SCRUM, Waterfall etc.) • Excellent written and verbal communication skills required, including experience meeting with and presenting information to senior leadership and external customers • Proven ability to work creatively and analytically in a problem-solving scenario • Able to comprehend new concepts, ask pertinent questions, execute and document ideas and concepts with minimal day-to-day direction • Forward thinking individual that has a balance of practical hands-on technical and business process experience • Intermediate experience with Excel is required • Experience with the following is preferred: Jira, Salesforce, Gainsight, Domo, Splunk

🏖️ Benefits

• Remote-friendly and flexible work culture • Market leader in compensation and equity awards • Comprehensive physical and mental wellness programs • Competitive vacation and holidays for recharge • Paid parental and adoption leaves • Professional development opportunities for all employees regardless of level or role • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections • Vibrant office culture with world class amenities • Great Place to Work Certified™ across the globe