Professional Services Technical Operations Engineer – Agentic AI

🕒 July 23

🤠 Texas – Remote

🤠 Texas – Remote

💵 $120k - $180k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤖 Artificial Intelligence

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CrowdStrike

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2011

🔒 Cybersecurity

☁️ SaaS

🤖 Artificial Intelligence

Cybersecurity • SaaS • Artificial Intelligence

CrowdStrike is a cybersecurity company that provides cloud-based security services to stop breaches. It is recognized as a leader in endpoint protection, identity and cloud security, and managed detection and response. CrowdStrike's platform, Falcon, integrates artificial intelligence to offer real-time visibility, detection, and protection against sophisticated cyber threats. The company is lauded for its effectiveness in securing networks and data, making it a trusted partner for businesses worldwide.

📋 Description

• Lead agentic AI systems end-to-end through iterative refinement, owning design, security hardening, phased deployment, and ongoing maintenance. • Translate stakeholder requirements into clear technical solutions and seamless user experiences, bridging business and engineering across technical and non-technical audiences. • Architect multi-agent systems with interoperability, security, scalability, and cost as primary design constraints. • Define benchmarks for agent performance, accuracy, cost, and reliability; surface what matters to decision-makers. • Deliver within the approved service portfolio, navigating approval gates and existing infrastructure pragmatically rather than defaulting to net-new proposals. • Advise leadership on AI strategy and roadmap, mentor team members, and stay current with advancements in LLMs and agentic frameworks. • Own production incident response across a broad service portfolio: hands-on troubleshooting, runbook maintenance, and participation in a 24/7 on-call rotation.

🎯 Requirements

• Effective use of AI agents to deliver at amplified velocity and scope, directing AI through open-ended, multi-step work; comfortable applying adversarial-validation patterns (Challenger agents, confidence scoring, mandatory dissent) to prevent LLM groupthink in production systems. • Proven track record integrating LLM-based solutions into production at scale, with hands-on experience in at least one agentic framework (CrewAI, LangGraph, ADK, or similar) covering agent lifecycle, tool use, memory, and orchestration. • Production-quality Python with type hints, testing, and CI/CD discipline, increasingly applied through directing and reviewing AI-generated implementations. • Systems thinking and full-stack mindset; reasons about how changes propagate across services, data pipelines, frontends, and infrastructure, with deliberate use of REST APIs, CI/CD, automated testing, and gated rollouts (feature flags, staged UAT) to balance iteration speed and safety. • Working knowledge of AWS across a multi-account production environment (SQS/SNS, DynamoDB, S3, IAM); general familiarity, not cloud architect depth. • Genuine knowledge-sharing orientation; treats documentation, runbooks, and architecture decisions as primary deliverables, building queryable knowledge systems that turn tribal knowledge into shared understanding. • Pragmatic delivery in constrained environments; designs around approval gates and existing infrastructure rather than defaulting to greenfield ideals. • Experience integrating AI with Slack as a delivery surface (bot frameworks, event subscriptions, slash commands); React/TypeScript frontend experience is valued though not required.

🏖️ Benefits

• Market leader in compensation and equity awards • Comprehensive physical and mental wellness programs • Competitive vacation and holidays for recharge • Paid parental and adoption leaves • Professional development opportunities for all employees regardless of level or role • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections • Vibrant office culture with world class amenities • Great Place to Work Certified™ across the globe