Senior Genesys Cloud CX Solution Architect

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Crükus Virtual Staffing

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤝 B2B

🏢 Enterprise

☁️ SaaS

B2B • Enterprise • SaaS

Crükus Virtual Staffing is a veteran-owned company that offers virtual assistant services to business owners and insurance agents. By leveraging skilled English-speaking virtual assistants from the Philippines and Latin America, they facilitate cost-saving outsourcing of administrative tasks. Their services range from call management, appointment scheduling, customer support, email organization, and data entry to more specialized needs like graphic design and social media management. They provide essential services for insurance agents, such as claim processing assistance and client database management. Crükus emphasizes correct hiring processes and supports clients with HR services, time tracking, and payroll management to ensure success with virtual assistants. Their involvement in community business networking events highlights their commitment to supporting local businesses.

📋 Description

• Lead the design and delivery of a high-impact Genesys Cloud CX implementation for an enterprise client • Serve as the technical authority on the Genesys Cloud platform • Own the end-to-end solution architecture across routing, IVR, outbound dialer, reporting, and integrations • Translate complex business and operational requirements into scalable, resilient contact center architectures • Design and oversee data extraction strategies leveraging the Genesys Cloud Analytics API, Platform API, conversation detail records, and event streaming • Own outbound dialer architecture, including campaign design, dial attempt extraction, and compliance considerations • Troubleshoot complex platform issues across routing, telephony, integration, and reporting layers • Produce architecture diagrams, integration specifications, and reference documentation

🎯 Requirements

• 7+ years in contact center / CCaaS solution architecture • 4+ years hands-on Genesys Cloud (PureCloud) experience • Deep expertise across the Genesys Cloud platform including Architect (flows), routing, IVR, outbound dialer, reporting/analytics, WFM • Strong working knowledge of the Genesys Cloud Platform API, Analytics API, and Notification Service • Hands-on experience streaming Genesys Cloud data to external systems via AWS EventBridge, Lambda, S3, and/or data warehouse targets such as Redshift • Architectural experience with outbound dialer event structures and dial attempt data extraction • Strong understanding of SIP, telephony infrastructure, and cloud contact center fundamentals • Proven ability to lead client-facing technical conversations and align executive and non-technical stakeholders • Experience delivering Genesys Cloud solutions in Fortune 500 / enterprise-scale environments.

🏖️ Benefits

• Condado is a specialized technology staffing and professional services firm • Opportunity to lead high-impact Genesys Cloud CX implementation • Work with elite engineers and architects • Involvement in complex CCaaS and enterprise technology engagements