Fraud Analyst

Job not on LinkedIn

🕒 July 25

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🧐 Analyst

🚫👨‍🎓 No degree required

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CSI

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1965

💳 Fintech

🏦 Banking

🔒 Cybersecurity

💰 Private Equity Round on 2024-01

Fintech • Banking • Cybersecurity

CSI is a technology company specializing in modern banking solutions, offering products such as core banking software, digital banking, payment processing, and managed cybersecurity services. Their integrated solutions also include advisory services focused on financial crimes compliance and mitigation. CSI aims to empower financial institutions to thrive in a digital landscape while enhancing customer experience and operational efficiency.

📋 Description

• Monitor fraud alerts and investigate potentially fraudulent transactions and account activity • Analyze suspicious behaviors and identify fraud trends and patterns • Verify fraud activity by contacting cardholders and financial institutions • Handle inbound and outbound customer communications related to fraud, lost cards, stolen cards, and account concerns • Review and manage fraud-related tickets, requests, and escalations • Collaborate with internal teams including fraud operations, card services, payments, and dispute teams • Support fraud prevention initiatives and process improvements • Serve as an escalation point for more complex fraud cases • Maintain detailed records and documentation of investigations and outcomes

🎯 Requirements

• 1-3 years of relevant work experience • Strong customer service and communication skills • Ability to confidently handle phone conversations with customers and financial institutions • Experience working in a fast-paced environment while managing multiple priorities • Strong analytical and critical-thinking skills • Ability to identify patterns, trends, and anomalies • Proficiency with Microsoft Office (Word, Excel, Outlook, Teams) • Ability to navigate multiple systems and applications simultaneously • Strong attention to detail and organizational skills • Fraud investigation, fraud operations, or risk management experience preferred • Banking, payments, financial services, or fintech experience preferred • Experience working with CRM or case management systems preferred • SQL knowledge for research and data analysis preferred • Experience supporting customers in a call center or operations environment preferred

🏖️ Benefits

• Comprehensive range of benefits • Incentive awards based on individual and business performance