Senior Systems Manager

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October 9

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Cybermedia Technologies, LLC (CTEC)

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Cybersecurity • Cloud • IT Modernization

Cybermedia Technologies, LLC (CTEC) is a company dedicated to modernizing legacy IT infrastructure and securing mission-critical systems for federal agencies. With over 25 years of experience, CTEC specializes in IT modernization, cloud and cybersecurity services, as well as workforce training solutions that enhance technology adoption and efficiency within government operations. Their innovative approach focuses on delivering human-centered design to impact millions of federal workers and American citizens daily.

201 - 500 employees

Founded 1996

🔒 Cybersecurity

📋 Description

• Administer, configure, and maintain IT systems, networks, databases, and infrastructure supporting the program and call center environments. • Monitor system performance and ensure uptime, security, and compliance with SSA requirements and industry standards. • Lead troubleshooting and resolution of technical issues; coordinate with internal teams or external vendors as needed. • Oversee and implement software upgrades, hardware replacement, system enhancements, and routine maintenance. • Manage user access, authentication, permissions, and security controls across all platforms. • Conduct security reviews, vulnerability assessments, and risk analysis; maintain compliance with audit and reporting requirements. • Develop, maintain, and enforce IT security policies, procedures, and business continuity/disaster recovery plans. • Prepare system performance and compliance reports, technical documentation, incident summaries, and audit materials. • Provide technical support, guidance, and training to staff on system usage, security, and protocols. • Ensure full compliance with SSA, FISMA, Section 508, Privacy Act, and all relevant federal information security standards. • Collaborate with program managers, Help Line staff, and project teams to align system capabilities with business needs. • Maintain change logs, system documentation, and asset inventories in accordance with organizational requirements.

🎯 Requirements

• Bachelor’s degree with 5–7 years of progressively responsible IT systems management experience. • Strong background in administration and maintenance of enterprise IT systems, networks, databases, and telecommunications platforms. • Demonstrated experience in system security, access control, incident response, and regulatory compliance. • Experience troubleshooting system, hardware, and software issues in a multi-user environment. • Working knowledge of SSA requirements, FISMA, Privacy Act, and Section 508 accessibility standards. • Proven ability to implement system upgrades, patches, and technology enhancements. • Strong analytical, problem-solving, organizational, and decision-making skills. • Effective verbal and written communication skills, including the ability to prepare clear technical documentation and reports. • Proficiency with system administration tools, Microsoft Office Suite, and incident management platforms. • Experience developing and delivering technical support and training to staff. • Ability to work collaboratively within cross-functional teams and with external vendors when required. • Meticulous attention to detail and commitment to upholding security, privacy, and data protection obligations.

🏖️ Benefits

• Paid vacation & Sick leave • Health insurance coverage • Career training • Performance bonus programs • 401K contribution & Employer Match • 11 Federal Holidays