Customer.io
51 - 200 employees
Founded 2012
âïž SaaS
đŁ Marketing
đ° Series A on 2022-03
SaaS âą Marketing
Customer. io is a customer engagement platform that helps businesses create personalized journeys across multiple channels, such as email, SMS, and in-app messaging, by leveraging first-party data. The platform offers solutions for crafting and automating messages with high flexibility and customization. It includes features such as data pipelines for managing customer data, visual workflow builders for automation, and tools for analytics and A/B testing to optimize messaging campaigns. Designed to scale with businesses of all sizes, Customer. io integrates with existing tools and provides a secure, compliant environment with high uptime, making it a trusted choice for over 7,400 brands globally.
Contract Operations Systems Analyst
Job not on LinkedIn
đ„ 16 minutes ago
đ North America â Remote
đ” $75 - $85 / hour
âł Contract/Temporary
đĄ Mid-level
đ Senior
âïž Systems Engineer
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Customer.io
51 - 200 employees
Founded 2012
âïž SaaS
đŁ Marketing
đ° Series A on 2022-03
SaaS âą Marketing
Customer. io is a customer engagement platform that helps businesses create personalized journeys across multiple channels, such as email, SMS, and in-app messaging, by leveraging first-party data. The platform offers solutions for crafting and automating messages with high flexibility and customization. It includes features such as data pipelines for managing customer data, visual workflow builders for automation, and tools for analytics and A/B testing to optimize messaging campaigns. Designed to scale with businesses of all sizes, Customer. io integrates with existing tools and provides a secure, compliant environment with high uptime, making it a trusted choice for over 7,400 brands globally.
đ Description
âą Evaluate commercial, open-source, and on-prem AI model options using a repeatable framework for cost, capability, and security tradeoffs (75% of role) âą Build and maintain cost models comparing API-based pricing with flat subscription alternatives for heavy AI users âą Validate approaches to controlling AI cost exposure and provide stakeholders with actionable data âą Keep the evaluation framework current as AI models and pricing change, including tracking renewal timing on AI vendor agreements âą Support smaller-scope vendor evaluation projects, beginning with SMS and messaging vendors and assessing compliance capability, aggregator relationships, and pricing structure (25% of role) âą Join the Strat Ops team at Customer.io
đŻ Requirements
âą Experience evaluating software vendors, ideally including AI platforms or communications/messaging platforms âą Comfort building cost models and structured vendor comparison frameworks âą Ability to work independently with senior stakeholders across technical and operations teams âą Experience in a B2B SaaS environment preferred âą Familiarity with SMS or messaging compliance is a plus but not required âą Successful completion of a background check and employment verifications as part of the pre-employment process
đïž Benefits
âą Starting agreement of $75/hr-$85/hr USD, or equivalent in local currency, depending on experience and subject to market rate adjustment âą Virtual interviews via Zoom âą Inclusive team culture and bias-free hiring practices
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