Contracts Manager

October 24

Apply Now

Receive Emails with Similar Jobs

Customer.io

WebsiteLinkedInAll Job Openings

SaaS • Marketing

Customer. io is a customer engagement platform that helps businesses create personalized journeys across multiple channels, such as email, SMS, and in-app messaging, by leveraging first-party data. The platform offers solutions for crafting and automating messages with high flexibility and customization. It includes features such as data pipelines for managing customer data, visual workflow builders for automation, and tools for analytics and A/B testing to optimize messaging campaigns. Designed to scale with businesses of all sizes, Customer. io integrates with existing tools and provides a secure, compliant environment with high uptime, making it a trusted choice for over 7,400 brands globally.

51 - 200 employees

Founded 2012

☁️ SaaS

💰 Series A on 2022-03

📋 Description

• Lead redlines and negotiations on MSAs, Order Forms, Subscription Terms, SLAs, DPAs, and related docs for mid-market and enterprise customers from first draft through close. • Confidently represent Customer.io in direct negotiations with customer legal and procurement teams—balancing professionalism, clarity, and business acumen on complex deal terms. • Communicate positions clearly and calmly under pressure; explain legal and business risks in plain language to non-lawyers and maintain strong rapport with counterparties. • Partner with Sales and RevOps on deal structure, pricing terms, and non-standard concessions; balance risk with business goals on tight timelines. • Serve as the legal team representative in high-stakes discussions—protecting company interests while keeping deals moving. • Enable a growing Sales org with playbooks, office hours, training, and quick-hit guidance that keeps momentum without constant escalation. • Model poise, judgment, and thoughtful communication in every interaction; build trust across Sales, RevOps, and customer stakeholders alike. • Own contracting for infrastructure, SaaS tools, data/AI services, professional services, and strategic vendor agreements (drafting, reviewing and amending SOWs, renewals, terminations). • Align with Procurement, Security, and Finance on terms, risk, approvals, and spend; streamline renewals and obligation tracking. • Design and maintain playbooks, fallback clauses, and clause libraries; keep standard forms sharp and current. • Own the end-to-end contract lifecycle (intake → drafting → negotiation → execution → obligations/renewals) and drive measurable improvements in cycle time, deviation rates, approval bottlenecks, and self-serve close. • Leverage process and AI to increase throughput: structured intake and triage, first-pass redlines with AI assistants, clause suggestions, automated approvals, renewal alerts, and clear reporting. • Level up our tooling—LinkSquares (CLM), DocuSign, Zendesk, Notion—including templates, automations, dashboards, and SLAs. • Deliver training and enablement for Sales and Procurement on red flags, positions, and best practices. • Work hand-in-hand with Legal, Finance, Security, Compliance, Product, and leadership to resolve open points and keep deals moving. • Jump in on special projects and continuous improvements within Legal.

🎯 Requirements

• 5+ years of hands-on commercial contracting experience (in-house preferred) negotiating technology/SaaS agreements with enterprise customers and key vendors. • Fluency with privacy/security and core SaaS risk areas: DPAs, SLAs/credits, uptime, data use, IP, confidentiality, indemnities, limitation of liability, and insurance. • A track record of scaling a lean legal function using process, automation, and AI tools (e.g., clause libraries, redline assistants, structured approvals, and CLM workflows). • Comfort partnering with a growing Sales organization; effective communicator with AEs, SEs, Sales leadership, and RevOps. • Ownership mindset, an ability to prioritize and quickly adjust to moving expectations, strong judgment, organization, and bias for action.

🏖️ Benefits

• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family • 16 weeks paid parental leave • Unlimited PTO • Stipends for remote work and wellness • Professional development budget • More.