Senior Product Operations Manager

October 16

🌲 Oregon – Remote

Although this job is listed in Oregon, this company may be open to hiring remote in other states.

💵 $160k - $180k / year

⏰ Full Time

🟠 Senior

⚡️ Product Operations

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Customer.io

WebsiteLinkedInAll Job Openings

SaaS • Marketing

Customer. io is a customer engagement platform that helps businesses create personalized journeys across multiple channels, such as email, SMS, and in-app messaging, by leveraging first-party data. The platform offers solutions for crafting and automating messages with high flexibility and customization. It includes features such as data pipelines for managing customer data, visual workflow builders for automation, and tools for analytics and A/B testing to optimize messaging campaigns. Designed to scale with businesses of all sizes, Customer. io integrates with existing tools and provides a secure, compliant environment with high uptime, making it a trusted choice for over 7,400 brands globally.

51 - 200 employees

Founded 2012

☁️ SaaS

💰 Series A on 2022-03

📋 Description

• Audit, document, and modernize our product, design, and docs workflows, identifying opportunities for AI augmentation or automation. • Drive consolidation of product feedback and tooling into Enterpret, including mapping inflows from existing and new systems of record within sales and customer experience. • Lead the maintenance and adoption of Enterpret as our product intelligence platform, maximizing cross-functional engagement and ensuring it serves as the system of record for product feedback and insights. • Build and deploy Slack-based AI bots using no-code platforms to answer common internal product questions. • Collaborate with Product and Design leads to archive and clean up legacy content wherever it lurks—removing stale docs and improving discoverability. • Serve as an execution-oriented partner to the VP of Product & Design, assisting with special projects, deliverables, and acting as a go-to resource on operational and cross-functional matters.

🎯 Requirements

• 7+ years of experience in Operations, Strategy, Program Management, or related role within a technology consulting or SaaS technology company. • Proven ability to audit, clean, and consolidate fragmented processes and tools into clear, centralized systems. • Experience with the operation and maintenance of SaaS platforms like Enterpret and Linear. • Strong strategic thinking and communication skills—comfortable developing presentations, talk tracks, and messaging for both internal and external audiences. • Comfort working independently and cross-functionally at all levels of the organization—especially in fast-moving or ambiguous environments. • Executive presence and the ability to partner with leadership on high-impact projects and strategic initiatives. • Curiosity and initiative to explore AI tools for internal efficiency, such as AI-powered bots, auto-triage, or smart documentation. • Exceptional attention to detail and organizational skills, especially when managing documentation, access, or workflow dependencies. • A pragmatic communicator who values clarity and async collaboration across time zones.

🏖️ Benefits

• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family • 16 weeks paid parental leave • Unlimited PTO • Stipends for remote work and wellness • A professional development budget