Account Management Manager

Job not on LinkedIn

🕒 July 9

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $54.3k - $145.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• In collaboration with the Account Executive, develops complex account plans and strategies to maximize customer relationships, mitigate risks, and achieve superior customer service • Conducts routine business reviews with clients, identifying areas for improvement, and making recommendations to optimize account outcomes • Collaborates with internal stakeholders, such as operations, marketing, and product teams, to align account strategies, deliver value-added solutions, and enhance customer experience • Implements proactive account management and customer support, addressing client inquiries, resolving issues, and ensuring a smooth and positive client experience • Identifies and assesses risks within client accounts, developing mitigation strategies and action plans to proactively address challenges and ensure long-term success • Establishes and implements programs and innovative initiatives for the organization to advance Account Management initiatives • Forecasts changes within the Account Management industry, conducts business impact assessments, and develops modification strategies with the aid of process improvement methodologies • Coaches’ clients on addressing regulatory issues and health care trends with potential impact on client benefit program strategy • Coaches more junior colleagues in techniques, processes, and responsibilities.

🎯 Requirements

• 5+ years of healthcare/health insurance industry experience • 3+ years of Account Management, Sales Support, and/or Implementation experience • Health Insurance license (Life and Health Insurance Producer-IL or resident state) (or must obtain within 90 days of hire) • Proficiency in Microsoft Office, Excel, TEAMs and PowerPoint • Ability to travel 10-15% nationally • Adept at execution and delivery (planning, delivering, and supporting) skills • Adept at business intelligence • Adept at problem solving and decision-making skills • Adept at collaboration and teamwork • Adept at growth mindset (agility and developing yourself and others) skills • Advanced MS Excel experience.

🏖️ Benefits

• medical, dental, and vision coverage • paid time off • retirement savings options • wellness programs