Lead Director, Service Operations Strategy – Transformation

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Yesterday

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

💵 $100k - $231.5k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

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CVS Health

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Healthcare Insurance • Retail • Wellness

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

10,000+ employees

Founded 1963

⚕️ Healthcare Insurance

🛒 Retail

🧘 Wellness

📋 Description

• Drive efficiency improvements across central Service Ops functions through technology enablement • Focus on technology adoption and process transformation within five Service Ops teams • Partner closely with Product, IT, Clinical Informatics, Patient Experience, and Service Ops leaders • Implement solutions that enhance efficiency and patient experience • Report to the Executive Director, Service Ops

🎯 Requirements

• 10+ years in shared services or healthcare operations leadership • Proven experience leading cultural and operational transformation within large operational teams • Successful leadership of vendor selection and large-scale technology deployments (>100 FTEs) • Demonstrated ability to automate high-volume administrative processes • Strong understanding of enabling technologies for service ops • Commitment to Patient Service Principles • Strong strategic thinking, project management, and executive communication skills • Collaborative, analytical, and adaptable • Self-starter with a high degree of drive, initiative, and follow through • Commitment to company vision • High level of integrity • Travel - up to 20% U.S. work authorization

🏖️ Benefits

• Affordable medical plan options • 401(k) plan (including matching company contributions) • Employee stock purchase plan • Wellness screenings • Tobacco cessation programs • Weight management programs • Confidential counseling • Financial coaching • Paid time off • Flexible work schedules • Family leave • Dependent care resources • Colleague assistance programs • Tuition assistance • Retiree medical access