Manager, Pharmacy Operations

Job not on LinkedIn

November 26

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

💵 $60.3k - $132.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

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CVS Health

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Healthcare Insurance • Retail • Wellness

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

10,000+ employees

Founded 1963

⚕️ Healthcare Insurance

🛒 Retail

🧘 Wellness

📋 Description

• Organizing, directing and controlling the activities of the Customer Service Department • Ensuring calls are accepted and placed in a professional and timely manner • Ensuring prescription orders are processed efficiently and cost-effectively • Supporting the goals and objectives of the entire Pharmacy Operation and related departments

🎯 Requirements

• Five years manager experience • Two Years of Customer Service/Call Center management experience • Must reside in a state with a CVS Specialty Pharmacy • Excellent communication, organizational, and interpersonal skills • Knowledge of the operation of ACD phone systems, quality monitoring/recording systems and processes • Experience with workforce management software and ideologies • Advanced analytical and problem solving skills • Project management and implementation skills • Ability to work independently and to be self-directed • Manage the departmental budget (control payroll, overtime, outside labor, etc.) • Manage the P & L to ensure profitability throughout the process • Ability to work in a team • Experience in a fast-paced organization • Experience with prescription and major medical benefits related to pharmacy products a plus

🏖️ Benefits

• Affordable medical plan options • 401(k) plan (including matching company contributions) • Employee stock purchase plan • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching • Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility