Pharmacy Account Manager

Job not on LinkedIn

🕒 2 days ago

🌾 Iowa – Remote

🌾 Iowa – Remote

💵 $43.9k - $76.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

⚕️ Healthcare Insurance

🛒 Retail

🧘 Wellness

Healthcare Insurance • Retail • Wellness

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Build and maintain strong relationships with clients, acting as the primary point of contact for all operational-related matters • Ensure high levels of customer satisfaction by addressing client needs, resolving issues promptly, and providing exceptional service • Analyze complex client needs and assist in developing practical and efficient solutions • Maintain responsiveness, reliability, and accuracy in service execution • Respond to client inquiries and escalations, ensuring concerns are addressed promptly • Maintain consistent communication with internal teams to resolve issues • Maintain reporting and tracking of client issues • Provide regular updates and reports on account status, client feedback, and areas for improvement • Proactively identify and address potential issues before they escalate, ensuring a smooth and positive client experience • Stay updated with the latest industry trends, participating in training sessions to improve competencies, and share valuable insights with colleagues

🎯 Requirements

• 3+ years of experience in a client / customer service-based environment or in a previous Account Manager role • 1+ years of experience with Microsoft Office Suite with a focus on Excel, PowerPoint, Word, Outlook, and Web applications • Ability to travel up to 25%

🏖️ Benefits

• medical, dental, and vision coverage • paid time off • retirement savings options • wellness programs • other resources, based on eligibility