Senior Analyst, Client Service Management

Job not on LinkedIn

November 20

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

💵 $47k - $102k / year

⏰ Full Time

🟠 Senior

📁 Client Services

Apply Now

Receive Emails with Similar Jobs

CVS Health

WebsiteLinkedInAll Job Openings

Healthcare Insurance • Retail • Wellness

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

10,000+ employees

Founded 1963

⚕️ Healthcare Insurance

🛒 Retail

🧘 Wellness

📋 Description

• Provide support for one or more complex, high-volume, national clients. • Develop and implement strategic programs and projects that align with the company's healthcare business objectives • Collaborate with leadership to define program goals, scope, and success metrics • Lead cross-functional project teams and provide direction and support throughout the project lifecycle • Partner with internal teams in support of client program objectives • Regular meetings with internal stakeholders and clients to ensure alignment on client requirements & deadlines • Organize and present KPIs • Execute on client SLAs relative to reports, deliverables, and member feedback • Assist with reconciliation efforts to ensure all client deliverables meet or exceed SOW requirements • Client meeting documentation: data entry, meeting minutes, action items • Oversight of client marketing materials and direct mail campaigns • Monitor success and serve our clients through the completion of ad-hoc reporting projects • Quality assurance for reports and deliverables; report manipulation based on client requirements • Communicate updates and escalations with internal stakeholders and clients in support of client programs • Ticket submission and tracking for client requests directly related to the success of the program • Internal tracking, documentation, and client response formulation for member grievance • Account coverage for the Client Success Executive or Manager

🎯 Requirements

• Bachelor’s degree preferred but not required • 2+ years of relevant work experience • Client-facing experience preferred but not required • Astute in reviewing and organizing data in Excel • Experience using Google Suite (Gmail, Sheets, Slides) • Ability to clearly articulate via verbal and written communication • Meticulous self-starter with a proven track record of working independently in a remote, fast-paced environment • Experience balancing multiple work commitments and prioritizing tasks appropriately • Confidence to seek clarification when encountering unfamiliar situations • Effectively collaborates with cross-functional teams

🏖️ Benefits

• Affordable medical plan options • 401(k) plan (including matching company contributions) • Employee stock purchase plan • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. • Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.