Senior Manager, Digital Product – Conversational AI Strategy

Job not on LinkedIn

🕒 June 5

🤠 Texas – Remote

🤠 Texas – Remote

💵 $118.5k - $236.9k / year

⏰ Full Time

🟠 Senior

🤖 Artificial Intelligence

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

⚕️ Healthcare Insurance

🛒 Retail

🧘 Wellness

Healthcare Insurance • Retail • Wellness

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Architect Signify’s AI Outreach and Rescheduling strategy, including the AI-driven orchestration logic required to capture and re-engage members following a cancelled appointment • Leverage Conversational AI (Voice and RCS) to create intelligent, supply-aware re-engagement flows and rigorous evaluation frameworks that maintain care continuity and protect our clinicians' productivity • Communicate complex concepts, both written and verbally, to influence peers and stakeholders to make decisions or adjust approaches when needed • Proactively identify user or business needs and recommend innovative solutions • Drive tradeoff conversations and negotiate with teams and stakeholders to achieve roadmap objectives • Deliver incremental user value by having a cross-functional view of the problem • Develop a clear vision and short term and long-term roadmap with value definitions and measurable output; communicate this roadmap with customers and across the organization • Observe and interview users across multiple product lines to aggregate and connect their feedback into defined problem statements • Coordinate dependencies, communicate timelines, and manage stakeholder expectations across departments and product lines • Understand high-level strategic levers and drivers of the business • Develop and measure KPIs for the product to define, track and communicate value delivery • Understand the healthcare industry, key trends, and current news and movement in the market

🎯 Requirements

• Bachelor's degree in business or quantitative field, or an equivalent combination of formal education and experience • 7 or more years of professional experience including 5 years of product experience • Strong technical acumen with the ability to lead the integration of AI models into complex business logic • Ability to dissect complicated technical problems (like intent classification or supply-aware routing), simplify the experience, and innovate on behalf of our members • Experience in Conversational AI or NLP-driven product management, with a proven ability to design and optimize multi-modal user journeys (Voice, SMS, Chat) powered by Large Language Models (LLMs) • A strong track record of delivering products and ensuring customer success • Excellent written and verbal communication skills • Experience collecting, analyzing, and summarizing data from disparate sources in order to drive conclusions and recommendations

🏖️ Benefits

• medical, dental, and vision coverage • paid time off • retirement savings options • wellness programs • comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families