Senior Manager, Mental Well-being Operations Innovation

Job not on LinkedIn

🕒 August 7

🦌 Connecticut, Idaho, +1 more states – Remote

🦌 Connecticut – Remote 🥔 Idaho – Remote 🤠 Texas – Remote

💵 $67.9k - $199.1k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Identify high-value opportunities to improve member experience, operational performance, quality, and scalability through technology, automation, AI, and process innovation • Evaluate emerging technologies and develop strategies to enhance member engagement and self-service capabilities • Provide structured problem-solving, data-driven insights, and decision-oriented recommendations to Mental Well-being Operations leadership • Lead opportunity assessments, feasibility analysis, and solution evaluation • Develop executive-ready business cases, ROI analyses, financial models, and investment recommendations • Partner with Operations, Product, Technology, Finance, Strategy, Clinical, and Analytics teams to validate concepts and prioritize investments • Lead technology-enabled initiatives from concept through implementation and scale • Translate business needs into requirements, workflows, operating models, and user experiences • Drive launch readiness, testing, adoption, change management, and value realization • Develop and manage execution plans, milestones, dependencies, risks, and success metrics • Communicate progress, risks, and outcomes to stakeholders and leadership • Define KPIs and performance frameworks for adoption, operational impact, financial outcomes, and member experience • Analyze business, workforce, operational, and member data to identify trends and improvement actions • Establish reporting and governance processes to monitor performance and optimize results

🎯 Requirements

• 7+ years of experience in healthcare strategy, product, analytics, technology, innovation, or a related field • Demonstrated success leading complex, cross-functional initiatives in matrixed organizations • Strong analytical and quantitative skills • Advanced Excel proficiency • Experience with SQL, Tableau, Power BI, Looker, or similar tools is a plus • Experience developing business cases, ROI analyses, financial models, and executive-level recommendations • Ability to synthesize complex data into clear insights, decisions, and action plans • Exceptional communication, executive presentation, and stakeholder management skills • Proven ability to balance strategic thinking with operational execution • Strong project and program management capabilities, including risk management, prioritization, and delivery oversight • Ability to navigate ambiguity, influence without authority, and drive results in fast-paced environments • Strong ownership, accountability, attention to detail, and bias for action • Bachelor's degree required • Knowledge of health plan operations and healthcare technology environments preferred • Experience with behavioral health, Employee Assistance Programs (EAP), or related healthcare services preferred • Experience implementing AI, automation, digital engagement, or self-service capabilities preferred • Hiring preference given to candidates residing in the eastern and central time zone • Up to 10–15% travel

🏖️ Benefits

• CVS Health bonus, commission or short-term incentive program in addition to base pay • Award target in the company’s equity award program • Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being