CXG
Consulting • Fashion • Retail
CXG is a global Customer Experience Consulting and Services firm, specializing in serving premium and luxury brands. They offer comprehensive solutions to transform customer experiences through four main practices: Customer Insights, CX Measurement, Academy, and Consulting and Transformation. CXG provides strategy and journey design to maximize customer value and engage clients through omnichannel experiences. With a focus on market trends, customer behavior, and effective training, they have worked with over 230 premium and luxury brands worldwide in sectors like fashion, cosmetics, and hospitality.
51 - 200 employees
Founded 2006
👗 Fashion
🛒 Retail
Fieldwork Coordinator, French speaker
March 25
🗣️🇫🇷 French Required
CXG
Consulting • Fashion • Retail
CXG is a global Customer Experience Consulting and Services firm, specializing in serving premium and luxury brands. They offer comprehensive solutions to transform customer experiences through four main practices: Customer Insights, CX Measurement, Academy, and Consulting and Transformation. CXG provides strategy and journey design to maximize customer value and engage clients through omnichannel experiences. With a focus on market trends, customer behavior, and effective training, they have worked with over 230 premium and luxury brands worldwide in sectors like fashion, cosmetics, and hospitality.
51 - 200 employees
Founded 2006
👗 Fashion
🛒 Retail
📋 Description
• Imagine getting paid to visit the stores of the world’s top premium brands… • Earning extra income for setting foot into a world of luxury… • Experiencing the sense, feel and excitement of high-end shopping… and getting rewarded! • This is what CXG Operations team is in charge of: recruiting the persons who will be sent to some specific stores of our clients to evaluate the Customer Experience delivered and be rewarded for it. • The feedback collected will help Luxury & premium brands to get an overview of what is happening in their point of sales and highlight what needs to be improved. • We are currently looking for Fieldwork Coordinators who will assist the Operations team with a freelance based contract, who will recruit Evaluators and monitor the timely execution of the projects in France, Belgium, Luxembourg and Switzerland. • Your duties: • To recruit, train and certify a sufficient and adequate number of active Evaluators from our internal database for specific projects (by emails/phone calls) • To manage the timely assignment and execution of the missions as per company standards, specific mission/client requirements and project schedule/deadline; • Coordinate with and report project status to the Operations team leader or Operations Manager
🎯 Requirements
• Excellent communication skills in french and english as you will be the contact person of the evaluators • Rigorous organization and ability to multi task • Positive and outgoing personality • A strong quality focus and client-centric mindset
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