Operations and Community Associate, German Speaker

September 2

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CXG

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Consulting • Fashion • Retail

CXG is a global Customer Experience Consulting and Services firm, specializing in serving premium and luxury brands. They offer comprehensive solutions to transform customer experiences through four main practices: Customer Insights, CX Measurement, Academy, and Consulting and Transformation. CXG provides strategy and journey design to maximize customer value and engage clients through omnichannel experiences. With a focus on market trends, customer behavior, and effective training, they have worked with over 230 premium and luxury brands worldwide in sectors like fashion, cosmetics, and hospitality.

51 - 200 employees

Founded 2006

👗 Fashion

🛒 Retail

📋 Description

• German Speaker Operations & Community Associate (Freelance). Fresh graduates welcome. • CXG: global customer experience agency serving luxury brands across 70 countries with 12 offices. • Join a dynamic, fast-paced environment and work closely with worldwide teams. • Responsible for entire mission execution cycle for designated area, handling fieldworks and pilots. • Aim for successful, timely and cost-effective execution of local projects. • Recruit, train and certify active Evaluators from internal database (emails/phone calls). • Manage timely assignment and execution of missions per company standards, client requirements and deadlines. • Coordinate and report project status to Operations Manager or Operations Team Lead.

🎯 Requirements

• Strong interest and experience in project coordination and community management. • Excellent communication skills. • Microsoft Office skills required. • Excellent abilities in organizing and coordinating project activities. • Positive and outgoing personality. • Being resourceful, proactive, and having a problem-solving mindset. • Ability to work independently, demonstrating self-motivation in managing tasks and projects. • Time management and planning/scheduling. • Interpersonal skills- strong Customer-service orientation. • Knowledge of the luxury industry is a plus. • Fluency in English and German required.