Lead - Senior FP&A Analyst

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April 17

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Cyara

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Artificial Intelligence • SaaS • Telecommunications

Cyara is an AI-led customer experience assurance platform that provides comprehensive solutions for monitoring, testing, and optimizing customer journeys across various channels. The platform supports seamless testing of IVRs, chatbots, live voice interactions, and cloud contact centers, ensuring flawless customer interactions and experiences. Cyara's innovative approach utilizes sophisticated bots to simulate real customer interactions, identify issues, and improve performance before any customer impact occurs. With its no-code, user-friendly interface, Cyara enables companies to innovate faster, mitigate risks, and maintain a customer-centric focus while achieving significant ROI and cost savings. Trusted by top technology, health insurance, and car insurance companies, Cyara plays a crucial role in enhancing customer satisfaction and operational efficiency.

201 - 500 employees

Founded 2011

🤖 Artificial Intelligence

☁️ SaaS

📡 Telecommunications

💰 Private Equity Round on 2022-01

📋 Description

• Cyara is the world’s leading Automated CX Assurance Platform provider. • Helping leading brands across the globe deliver better CX with less effort, cost, and risk. • Supports the entire CX software development lifecycle. • Ensures enterprises can build flawless customer journeys while reducing risk of defects. • Credited with delivering customer smiles at scale.

🎯 Requirements

• Bachelor's degree in Finance, Accounting, or related field; MBA or CPA preferred. • 5+ years of experience in financial planning and analysis. • Experience within a PE backed SaaS organization preferred. • Strong proficiency in financial modeling, budgeting, forecasting, and variance analysis as well as experience with SaaS financial metrics (ARR, MRR, LTV, CAC, etc..) • Excellent analytical and problem-solving skills, with the ability to translate complex financial data into actionable insights and recommendations. • Proven track record of partnering with senior management and business leaders to drive strategic decision-making and business performance. • Advanced proficiency in Microsoft Excel and financial planning software; experience with ERP systems (e.g., Vena Solutions) preferred. • Familiarity with ERP systems (NetSuite) preferred. • Strong communication and presentation skills, with the ability to effectively communicate complex financial concepts to non-financial stakeholders.

🏖️ Benefits

• Flexible work environment • Competitive compensation • Results-oriented work culture • Family first, team oriented atmosphere