Associate Customer Success Engineer – Commercial

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October 30

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Cyera

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Cybersecurity • Enterprise

Cyera is a pioneering company focused on data security for enterprises, particularly in the realm of data discovery and risk management. Their innovative platform is designed to help businesses secure their data by providing critical insights into what data they have, where it's stored, who can access it, and identifying potential risks. Cyera offers a comprehensive suite of services including Data Security Platform Modules, Data Loss Prevention, Identity Access management, and Data Breach Readiness. The company's solutions facilitate compliance, minimize data breach impacts, and support business growth through secure data initiatives. Trusted by enterprises across various industries, Cyera empowers companies with speed and precision to protect their valuable data assets.

201 - 500 employees

🔒 Cybersecurity

🏢 Enterprise

📋 Description

• Serving as the primary technical expert on the Cyera Platform, demonstrating in-depth knowledge and expertise. • Establishing yourself as a trusted advisor to customers at all levels, from practitioners to executives. • Driving customer adoption through effective onboarding and training processes. • Gaining a deep understanding of customers' requirements, challenges, and desired business outcomes, and then designing and delivering customized use cases that align with their goals using a consultative approach. • Proactively ensuring that customers are realizing the full value of their investment and maximizing their return on investment by consistently driving sustained adoption of Cyera's platform. • You will act as the leader for ongoing engagement and expansion, helping customers achieve their business and technology objectives. • Proactively identifying and resolving any obstacles or blockers that may impede customer success, collaborating with peers to address them promptly. • Advocating for the customer's voice and feedback, actively influencing Cyera's roadmap and product development. • Utilizing self-paced training resources to support customer education and promote knowledge growth throughout their journey. • Troubleshooting and resolving technical issues impacting customers, ensuring smooth operation and seamless experiences. • Monitoring and reporting on the overall well-being of customers, tracking key health and usage indicators. • Collaborating with customers to develop joint success plans. • Documenting and sharing best practices both internally and externally to foster knowledge sharing and continuous improvement. • Conducting Quarterly Business Reviews with customers, evaluating progress, and identifying areas for further improvement and collaboration.

🎯 Requirements

• Associate’s degree or equivalent experience required • Bachelor’s degree in Computer Science or similar experience a plus • Strong project management skills, enabling you to effectively plan, organize, and execute multiple projects simultaneously while maintaining a strong attention to detail • A self-starter who thrives in an ambiguous, fast-paced, and deadline-oriented startup environment. • A results-oriented mindset, with a proven track record of driving revenue growth, ensuring customer satisfaction, promoting feature adoption, and maximizing customer retention. • Proficiency in SQL and scripting languages (e.g., Python or equivalent) • Familiarity with APIs and web services • A self-motivated, proactive, and innovative team player who consistently strives to inspire customer loyalty. • Excellent interpersonal and customer relations skills, particularly when it comes to building and nurturing strategic relationships. • A clear and concise verbal and written communicator, capable of conveying complex information effectively. • Proficiency in leading both executive meetings and technical workshops, demonstrating confidence and expertise. • Ability to work autonomously, tackling even the most intricate challenges, and successfully completing tasks that may lack comprehensive documentation. • They will actively participate in projects aligned with their current skill set, seeking assistance primarily for more complex initiatives or issues.

🏖️ Benefits

• Ability to work remotely, with office setup reimbursement • Unlimited PTO • Paid holidays and sick time • Health, vision, and dental insurance • Life, short and long-term disability insurance