Technical Support Engineer, Onsite Field Service

October 30

🌪️ Kansas – Remote

Although this job is listed in Kansas, this company may be open to hiring remote in other states.

🏰 Missouri – Remote

Although this job is listed in Missouri, this company may be open to hiring remote in other states.

💵 $26 - $28 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Daktronics

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Hardware • Sports • Transport

Daktronics is a U. S. -based designer and manufacturer of industry-leading LED video displays and audiovisual systems. The company produces large-format custom video walls, digital billboards, scoreboards, message centers, sound systems, and control software, and provides installation, creative services, and global support for sports venues, out-of-home advertising, transportation, and business markets.

1001 - 5000 employees

Founded 1968

🔧 Hardware

⚽ Sports

🚗 Transport

📋 Description

• Ensure responsiveness and first-time resolution to customers’ requests for technical support, primarily through incoming calls, community requests, and email conversations. • Troubleshoot and solve simple to highly complex hardware and software technical issues using logical troubleshooting approach with attention to detail. • When needed, collaborate with a team to resolve, or escalate product issues. • Actively create and update knowledge base articles for internal and external uses. • Actively listen to customers and use Salesforce to quickly capture accurate detailed notes about troubleshooting, plans of action, and site-specific information for all customer interactions. • Regularly participate in technical training on new and different products and systems to advance your technical knowledge for supporting Daktronics customers. • Providing service, installation, or support during an event at a customer site. • Providing on-site technical and maintenance services for Control Systems and Display Systems.

🎯 Requirements

• Minimum of an Associate degree or equivalent plus demonstrated relevant experience (Audio Visual/Broadcast systems) • Bachelor’s degree preferred. • Preferred majors include Electronics Engineering Technology, Computer Engineering Technology, A/V Broadcast, or similar programs. • Must be able to: • Communicate effectively in a variety of settings. • Positively and professionally able to work in stressful situations. • Show personal commitment to continuously improve. • Display a can-do attitude in good and bad times. • Strong computer skills: Internet navigation, word processing, spreadsheets, and Daktronics internal programs. • Comfortable working from a home office location. • Able to work at heights or from a ladder and able to carry ladder/tools/parts from vehicle to work site. • Must be able to get a passport. • Valid driver’s license. • Must be able to meet and maintain Daktronics Qualified Driver status. • Fluent in English, both written and verbal. • Multi-lingual is a plus.

🏖️ Benefits

• Competitive compensation • Meaningful benefits