Dandy
Healthcare Insurance
Dandy is a digital dental laboratory revolutionizing how dental practices scan, order, and collaborate on lab work. Dandy provides innovative technologies like intraoral scanners and digital workflows to thousands of dental practices, enhancing patient care and practice efficiency. The company offers a range of dental services and products, including crowns, dentures, and sleep apnea devices, with a focus on precision and fast turnaround times. Dandy's advanced digital dental technology supports real-time communication and design approvals, enabling dental professionals to deliver consistent, high-quality restorations and improve patient experiences.
501 - 1000 employees
⚕️ Healthcare Insurance
Manager, Regional CX Support Operations
November 26
🇺🇸 United States – Remote
💵 $116.5k - $137k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
⚙️ Operations
🦅 H1B Visa Sponsor
Dandy
Healthcare Insurance
Dandy is a digital dental laboratory revolutionizing how dental practices scan, order, and collaborate on lab work. Dandy provides innovative technologies like intraoral scanners and digital workflows to thousands of dental practices, enhancing patient care and practice efficiency. The company offers a range of dental services and products, including crowns, dentures, and sleep apnea devices, with a focus on precision and fast turnaround times. Dandy's advanced digital dental technology supports real-time communication and design approvals, enabling dental professionals to deliver consistent, high-quality restorations and improve patient experiences.
501 - 1000 employees
⚕️ Healthcare Insurance
📋 Description
• Oversee a team of Clinical Support Leads and frontline agents • Manage staffing and performance across multiple channels • Collaborate cross-functionally to drive operational excellence • Own regional performance metrics and develop action plans • Represent the North America support organization to leadership
🎯 Requirements
• 6+ years in customer experience, operations, or contact center management • 2+ years leading people managers or large teams • Background in resource planning, workforce management, and service delivery • Data-driven • Customer-focused • Collaborative & adaptable • Strong written and verbal communication skills
🏖️ Benefits
• healthcare • dental • mental health support • parental planning resources • retirement savings options • generous paid time off
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