Senior Business Systems Administrator, Customer Support

November 20

Apply Now

Receive Emails with Similar Jobs

Dandy

WebsiteLinkedInAll Job Openings

Healthcare Insurance

Dandy is a digital dental laboratory revolutionizing how dental practices scan, order, and collaborate on lab work. Dandy provides innovative technologies like intraoral scanners and digital workflows to thousands of dental practices, enhancing patient care and practice efficiency. The company offers a range of dental services and products, including crowns, dentures, and sleep apnea devices, with a focus on precision and fast turnaround times. Dandy's advanced digital dental technology supports real-time communication and design approvals, enabling dental professionals to deliver consistent, high-quality restorations and improve patient experiences.

501 - 1000 employees

⚕️ Healthcare Insurance

📋 Description

• Collaborate with Post-Sales and Engineering leaders • Architect and maintain the CX systems • Lead the internationalization strategy for CX systems • Develop and document the technical roadmap for international expansion • Oversee the configuration, administration, and improvement of core CX systems • Build and maintain integrations with adjacent systems • Design and deploy advanced technical configurations on Zendesk • Evaluate and implement new CX tools and technologies

🎯 Requirements

• 3+ years of experience in operations or strategy • Demonstrated success in improving customer-facing operations • A self-starter who thrives in a fast-paced environment • Deep technical understanding of system architecture, APIs, and infrastructure • Proficient in the software development lifecycle, Agile methodologies • Skilled at using data to analyze performance • Experience with Zendesk and using AI within a CX operation is a plus

🏖️ Benefits

• healthcare • dental • mental health support • parental planning resources • retirement savings options • generous paid time off