Enterprise Solutions Architect

October 22

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Dash0

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SaaS • B2B

Dash0 is an OpenTelemetry-native observability platform that provides infrastructure monitoring, log management, application performance monitoring, distributed tracing, Kubernetes and website monitoring, dashboards, alerting, and integrations. It’s a developer- and SRE-focused SaaS product that centralizes logs, metrics, and traces with fast search and filtering, pre-built integrations, PromQL support, and configuration-as-code. Dash0 emphasizes vendor neutrality, transparent usage-based pricing, AI-assisted workflows to reduce repetitive tasks, and a lightweight, keyboard-driven UX for fast troubleshooting and cost control.

11 - 50 employees

Founded 2023

☁️ SaaS

🤝 B2B

📋 Description

• Analyze and optimize the user's journey from registration to full product value utilization. • Develop and implement data gathering strategies to generate insights for enhancing user experience. • Collaborate with product teams to identify and resolve roadblocks in the user journey, ensuring an intuitive learning curve. • Work closely with customer support and success teams to align efforts with the customer experience vision. • Contribute to initiatives that empower customers to fully utilize product value through effective support and success strategies. • Develop and execute Proofs of Concept (POCs) to demonstrate product capabilities and value. • Prepare and deliver engaging product demos to potential and existing customers. • Participate in trade shows and industry events, delivering talks and presentations to promote solutions. • Provide technical support and guidance to customers, addressing their queries and issues effectively.

🎯 Requirements

• Bachelor’s degree in Informatics, Software Engineering, Business Administration, Marketing, Communication, or a related field. • Communication Skills: Excellent interpersonal and verbal communication skills, able to explain complex concepts to different audiences. • Problem-Solving Skills: Strong analytical and problem-solving abilities to resolve customer issues and drive satisfaction. • Empathy and Customer Focus: Understand customer needs and demonstrate empathy to enhance customer satisfaction and loyalty. • Adaptability: Ability to adapt to changing situations and customer demands. • Presentation Skills: Ability to deliver engaging presentations and talks to various audiences. • Customer Relationship Management (CRM): Experience with CRM software like Salesforce or HubSpot. • Data Analysis: Ability to analyze customer data and metrics. • Project Contribution: Participate in projects related to customer experience enhancement. • Strategic Input: Contribute to strategic planning related to customer acquisition, retention, and satisfaction. • Technical Understanding: Understanding of the product suite and technical challenges faced by customers. • Technical Demonstration: Ability to create and conduct technical demos. • POC Development: Experience in developing and executing Proofs of Concept.

🏖️ Benefits

• Competitive salary & commission structure • Equity participation • Collaborative and supportive team culture • Clear path for career development