Customer Success Manager – Carrier

Job not on LinkedIn

October 30

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

🧀 Wisconsin – Remote

Although this job is listed in Wisconsin, this company may be open to hiring remote in other states.

💵 $21 - $28 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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DAT Freight & Analytics

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Transport • Analytics • Enterprise

DAT Freight & Analytics is a leading provider of truckload freight marketplace and data analytics services in North America. The company operates the largest network for freight transactions, offering solutions for carriers, brokers, and shippers to efficiently match loads with trucks at optimal rates. With services like freight factoring, load boards, rate analytics, and fuel cards, DAT supports the logistics and transportation industry by providing critical market insights and operational tools. Founded in 1978 and headquartered in Beaverton, Oregon, DAT is a business unit of Roper Technologies.

501 - 1000 employees

Founded 1978

🚗 Transport

🏢 Enterprise

📋 Description

• Deliver customer onboarding, product training, product support and proactive communication to DAT carrier customers. • Manage accounts and keep customers abreast of new features and enhancements. • Be the “voice of the customer” to Product Management, Sales and Product Support. • Prospect by establishing rapport with customers to identify needs and opportunities. • Exceed net revenue growth quota by upselling customers on additional service packages. • Build comprehensive customer profiles, with details on scope, growth, targets, and measurements for success. • Be your customers’ main point of contact at DAT.

🎯 Requirements

• Highly effective account manager who will build and maintain relationships with customers in a B2B environment. • Deep understanding of the freight and logistics industry. • Strategic thinker with demonstrated experience developing profitable relationships with customers. • Detail oriented and adaptable multi-tasker who can manage multiple projects in a fast-paced environment.

🏖️ Benefits

• Medical, Dental, Vision, Life, and AD&D insurance • Parental Leave • Up to 20 days of paid time off starting in year one • An additional 10 holidays of paid time off per calendar year • 401k matching (immediately vested) • Employee Stock Purchase Plan • Short- and Long-term disability sick leave • Flexible Spending Accounts • Health Savings Accounts • Employee Assistance Program • Additional programs - Employee Referral, Internal Recognition, and Wellness • Free TriMet transit pass (Beaverton Office) • Competitive salary and benefits package • Work on impactful projects in a cutting-edge environment • Collaborative and supportive team culture • Opportunity to make a real difference in the trucking industry • Employee Resource Groups