Delivery Solutions Architect, High-Tech and Manufacturing

September 4

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Databricks

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Artificial Intelligence • Enterprise • SaaS

Databricks is a data and AI company that provides a unified platform for data engineering, machine learning, and analytics. It focuses on optimizing big data processing and helps organizations leverage Apache Spark to deliver deeper insights and powerful data-driven applications. Databricks also offers robust tools and seamless integration for machine learning operations.

1001 - 5000 employees

Founded 2013

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

💰 $1.6G Series H on 2021-08

📋 Description

• Collaborate with our sales and field engineering teams to accelerate the adoption and growth of the Databricks platform in your customers • Ensure customer success by increasing focus and technical accountability to our most complex customers and guiding them to accelerate usage on Databricks workloads • Hybrid technical and commercial role: drive growth in assigned customers and use cases through stakeholder leadership, building executive relationships, orchestration of internal teams, and creating and driving plans and strategies • Act as the post-sale technical lead across all Databricks products, engaging and communicating at all levels of customer organisations • Report directly to a DSA Manager within the Field Engineering organization • Engage with Solutions Architects to understand the full use case demand plan for prioritised customers • Lead the post-technical win technical account strategy and execution plan for Databricks use cases within strategic accounts • Be the accountable technical leader assigned to specific use cases and customer(s), driving onboarding, enablement, success, go-live and healthy consumption • Serve as first contact for technical issues or questions related to production/go live status of agreed upon use cases • Leverage Shared Services, User Education, Onboarding/Technical Services and Support resources and escalate to expert level technical experts as needed • Create, own and execute points-of-view to accelerate key use cases into production, coordinating with Professional Services on PS Engagement proposals • Navigate Databricks Product and Engineering teams for new product innovations, private previews and upgrade needs • Develop execution plans covering main use cases moving from win to production, enablement/user growth, product adoption, cloud cost control and optimization, and executive/operational governance • Provide internal and external updates and KPI reporting on usage status, customer health, investment status, important risks, product adoption and use case progression

🎯 Requirements

• 5+ years of experience where you have been accountable for technical project / program delivery within the domain of Data and AI and where you can contribute to technical debate and design choices with customers • Programming experience in Python, SQL or Scala • Experience in a customer-facing pre-sales, technical architecture, customer success, or consulting role • Understanding of solution architecture related distributed data systems • Understanding of how to attribute business value and outcomes to specific project deliverables • Technical program, or project management including account, stakeholder and resource management accountability • Experience resolving complex and important escalation with senior customer executives • Experience conducting open-ended discovery workshops, creating strategic roadmaps, conducting business analysis and managing delivery of complex programmes/projects • Track record of overachievement against quota, Goals or similar objective targets • Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience through work experience • Can travel up to 30% when needed

🏖️ Benefits

• This role can be remote. • The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. • At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region, please visit https://www.mybenefitsnow.com/databricks