Client Onboarding Specialist

Job not on LinkedIn

🕒 July 30

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚀 Onboarding Specialist

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DataPhone

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

🤝 B2B

🎯 Recruiter

👥 HR Tech

B2B • Recruitment • HR Tech

DataPhone is a developer staff-augmentation and IT outsourcing provider that connects businesses with vetted, managed software engineers and designers for frontend, backend, full‑stack, DevOps, QA, and UI/UX roles. They offer fully managed engagements handling sourcing, contracts, compliance, onboarding, and performance oversight so remote developers integrate seamlessly into client workflows. The service targets startups to global enterprises that need scalable engineering teams, faster hiring, and ongoing operational support.

📋 Description

• Manage the end-to-end onboarding process for new clients. • Conduct onboarding sessions and technical training for customers. • Configure, deploy, and support IT systems, software, and services. • Provide Level 1 and Level 2 technical support to clients. • Troubleshoot hardware, software, network, and application-related issues. • Assist clients with account setup, system integrations, and user provisioning. • Coordinate with internal technical teams to resolve escalated issues. • Create and maintain onboarding documentation, knowledge base articles, and SOPs. • Monitor onboarding progress and ensure successful client adoption. • Maintain high customer satisfaction through effective communication and timely issue resolution.

🎯 Requirements

• 2+ years of experience supporting client onboarding, helpdesk, or IT services environments. • Experience in client onboarding. • Strong understanding of Windows, Microsoft 365, and networking fundamentals. • Experience supporting end-users in a managed services (MSP) or IT services environment. • Excellent troubleshooting and problem-solving skills across hardware, software, network, and application issues. • Strong verbal and written communication skills in English. • Experience delivering technical training to clients. • Experience with ticketing systems, CRM platforms, and remote support tools. • Relevant IT certifications, such as CompTIA A+, Network+, or Microsoft certifications, are a plus.