Technical Services Engineer

November 11

🏈 Alabama – Remote

Although this job is listed in Alabama, this company may be open to hiring remote in other states.

💵 $43.1k - $75.1k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

🦅 H1B Visa Sponsor

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Daxko

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The Daxko Nation includes several distinct brands: Daxko, CSI Spectrum, Club Automation, AAC, GroupEx PRO, SugarWOD, and Zen Planner. Through these brands, we deliver comprehensive technology solutions and experienced services to health & wellness facilities. Since we began in 1998, we’ve grown to span 68 countries, 10,000 facilities and over 20 million members. Our customers rely on us to be the engine of their growth with deep insight, guidance, technology solutions, and exceptional experiences that make us the industry’s recognized #1 software provider.

501 - 1000 employees

💰 Private Equity Round on 2021-10

📋 Description

• Work the daily inbound cases from Customer Service • Determine the root cause and either resolve or escalate to other team members or teams as required • Support All Daxko software offerings and integrated third-party tools • Act as the escalation point for Customer Success when identifying urgent action from other departments • Test and escalate bug tickets to the appropriate development team via Jira • Collaborate across teams regarding business and product needs of customers • Participate in on-call rotation • Ensure a speedy response time on cases and enlist help of other team members as needed • Teach others how to use Daxko software offerings

🎯 Requirements

• Strong interpersonal and cross-functional communication skills • Strong computer and multi-tasking skills • Strong analytical and problem-solving skills • Ability to work independently and take initiative • Excellent time management skills with a proven ability to meet deadlines • Ability to maintain professionalism and act with integrity • Bachelor's Degree in Business, Computer Science or related field • Coding Bootcamp / relevant certifications • Familiarity with one or more of the following: Microsoft SQL, MySQL, MongoDB, and PostgreSQL

🏖️ Benefits

• Flexible paid time off • Affordable health, dental, and vision insurance options • Monthly fitness reimbursement • 401(k) matching • New-Parent Paid Leave • Casual work environments • Remote work