Loan Counselor

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Dayforce

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 HR Tech

☁️ SaaS

🏢 Enterprise

💰 $1G Post-IPO Debt - Dayforce on 2024-03

HR Tech • SaaS • Enterprise

Dayforce is a cloud-based human capital management (HCM) platform from Ceridian that provides payroll, HR, benefits administration, talent management, workforce management (time & attendance, scheduling), and workforce analytics. Offered as a SaaS solution to mid-market and enterprise employers, Dayforce consolidates employee lifecycle functions and payroll in a single application to streamline workforce processes and compliance.

📋 Description

• The Loan Counselor is responsible for maintaining a delinquent loan collection program within established guidelines and procedures to minimize the delinquency status of the mortgage loan portfolio. • Assist other loan counselors, as required, in the negotiation and collection of delinquent accounts. • Monitors all standard collection procedures according to Planet Home Lending's policy to minimize loan delinquencies. • Assist mortgagors in bringing their loan current by contact through inbound/outbound calls, and established skip trace methods. • Set payment arrangements for total amount due, or establish a repayment plan pursuant to Agency/Investor Guidelines as well as Planet Home Lending policy. • Document and maintain on-line collection history detailing events to bring the loan current. • Evaluate all mortgagors who do not have the ability to bring the loan current then refer to the Mitigation Department. • Complete performance standards on each daily assignment of loan, maintain quality call standards and meet call goals daily. • Maintain up to date knowledge and adhere to investor rules and requirements. • Performs other duties as assigned.

🎯 Requirements

• High school diploma or equivalent • One year of collection experience or equivalent • Mortgage collection experience a plus • Courteous, tactful and assertive interpersonal skills • Demonstrates effective listening skills • Data Entry Skills • Strong analytical and negotiating skills • Ability to work well on a team and focus on results • Ability to research and resolve problems effectively • Excellent verbal and written communication skills with strong interpersonal skills • Possess strong problem-solving skills • Ability to work effectively in a demanding, team-oriented, and fast-paced environment • Working experience within a call center • Experience working with Microsoft Windows applications • Ability to work assigned/flexible hours necessary to complete the job on a weekly basis