Day Translations, Inc.
B2B âą B2C âą Language Services
Day Translations, Inc. is a global provider of professional translation and interpreting services, offering a wide range of language solutions including certified translations, audiovisual services, and localization services. With a network of over 10,000 linguists, the company caters to both individuals and Fortune 500 businesses, ensuring high-quality and accurate results across more than 100 languages. Day Translations is committed to privacy and data security, holding multiple certifications and compliance with standards such as HIPAA. The company operates worldwide with multiple offices and provides 24/7 customer support, striving to break language barriers and empower global communication.
1001 - 5000 employees
đ€ B2B
đ„ B2C
Customer Support Representative
Job not on LinkedIn
3 days ago
Day Translations, Inc.
B2B âą B2C âą Language Services
Day Translations, Inc. is a global provider of professional translation and interpreting services, offering a wide range of language solutions including certified translations, audiovisual services, and localization services. With a network of over 10,000 linguists, the company caters to both individuals and Fortune 500 businesses, ensuring high-quality and accurate results across more than 100 languages. Day Translations is committed to privacy and data security, holding multiple certifications and compliance with standards such as HIPAA. The company operates worldwide with multiple offices and provides 24/7 customer support, striving to break language barriers and empower global communication.
1001 - 5000 employees
đ€ B2B
đ„ B2C
đ Description
âą Answer chats, phone calls, and emails to external clients thoroughly and in a timely fashion âą Educate clients about the costs and procedures of interpreting, translation, localization services, as well as other solutions offered by Day Translations âą Process inbound leads and help Project Managers define the scope of projects âą Informs clients about the current status of projects âą Forwards information/messages from chat or phone to the appropriate departments âą Reports activity in tracking systems and actively communicates with peers on task completion âą Adhere to applicable policies and procedures âą Documentation and other side tasks assigned
đŻ Requirements
âą Proven experience in customer support or customer service âą Capacity to handle incoming calls from clients during their complete shifts âą Advanced verbal and written communication skills in English (Native or C1). Additional languages are a plus. âą Knowledge of the translation industry is a plus, but not required âą Excellent cross-cultural and interpersonal communication skills âą Strong sense of professionalism and politeness
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