Technical Account Manager

Job not on LinkedIn

July 24

🐊 Florida – Remote

Although this job is listed in Florida, this company may be open to hiring remote in other states.

💵 $80k - $100k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧑‍🔧 Technical Account Manager

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Dedicated IT

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IT Services • Cybersecurity • Healthcare

Dedicated IT is a national managed IT services provider specializing in co-managed IT, cybersecurity, data protection, and cloud hosting. The company focuses on helping businesses operate efficiently without IT disruptions, emphasizing the importance of strategic technology choices tailored to individual industry needs. With a strong commitment to transparency and customer satisfaction, Dedicated IT aims to improve productivity and innovation for its clients, particularly in sectors like healthcare and senior living.

51 - 200 employees

Founded 2002

🔒 Cybersecurity

📋 Description

• The Account Manager (AM) serves as a trusted advisor to PUMA clients, building strong relationships, ensuring service satisfaction, and driving strategic conversations aligned with client business goals. • Reporting to the Director of Growth, this role is a hybrid of client relationship management and strategic planning. • The AM plays a critical role in client retention, expansion, quoting, and lifecycle management. • This position is responsible for owning the overall client relationship, conducting regular cadence calls, executing Technology Review Meetings, managing client roadmaps and budgets, overseeing renewals and licensing, and ensuring proactive communication of upcoming needs. • Please note, this is a commission based role.

🎯 Requirements

• 2+ years in Account Management or Client Success within an MSP or technology services firm. • Strong understanding of IT infrastructure, MSP services, and client lifecycle management. • Proficiency in quoting, budgeting, and opportunity management. • Experience with Autotask, ScalePad, ITGlue, Datto RMM (preferred). • Excellent communication, presentation, and relationship-building skills. • Strong organizational and time-management abilities.