Customer Success Engineer

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September 25

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Deepgram

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Artificial Intelligence • SaaS • API

Deepgram is a leading voice AI company that provides powerful APIs for speech-to-text, text-to-speech, and language understanding applications. Their platform enables developers to build sophisticated voice AI solutions for use cases such as contact centers, medical transcription, conversational AI, and more. Known for unmatched accuracy, speed, and cost-effectiveness, Deepgram's technology is trusted by top enterprises and startups worldwide. By offering real-time and highly accurate transcription capabilities, Deepgram helps businesses gain insights from voice data, making it an essential tool for transforming voice interactions.

51 - 200 employees

Founded 2015

🤖 Artificial Intelligence

☁️ SaaS

🔌 API

💰 $47M Series B on 2022-11

📋 Description

• Act as a technical expert and strategic advisor to enterprise customers, engaging directly with developers, engineers, and executives to align business goals with technical solutions • Build, nurture, and sustain customer relationships across all personas interacting with Deepgram (from developers, program managers to CIOs, CTOs, and other C-level stakeholders) • Conduct regular on-site visits with customers to partner closely, work hands-on to drive adoption, and actively embed Deepgram into their workflows. Frequent travel may be required • Own and manage the full customer lifecycle: onboarding, adoption, technical enablement, expansion, and advocacy • Focus on making Deepgram successful in the customer’s environment; ensuring products are integrated, enabled, and adopted effectively, applying best practices, reference architectures, and creative solutions to drive outcomes • Continuously operate in discovery mode, surfacing customer issues, deeply understanding their complexity and business impact, and translating them into actionable requirements for internal teams • Confidently run live product demos, guide architecture discussions, and troubleshoot L1-style issues, bridging the gap between technical support, solutions design, and commercial growth • Maintain a deep understanding of Deepgram APIs, integrations, and AI/ML technologies • Leverage AI to amplify impact; apply Customer Success use of AI to drive customer outcomes, surface insights, and improve internal systems • Proactively identify & scope opportunities for expansion (cross-sell, upsell, multi-product adoption), partnering with Sales • Develop and execute structured customer success plans that align business outcomes with Deepgram’s product capabilities • Proactively initiate and lead executive business reviews, joint planning sessions, and strategy workshops to stay ahead of risks, ensure alignment, and surface opportunities for growth • Serve as the voice of the customer internally, influencing product roadmap, GTM strategy, and internal tools and processes • Track, analyze, and report on key performance indicators (adoption, usage, health, satisfaction, expansion, and overall revenue impact)

🎯 Requirements

• 7–10+ years in Technical Account Management, Sales Engineering, and/or Enterprise Customer Success (with strong technical focus) • A proven track record in roles that blend customer engagement with technical expertise • Hands-on experience running product demos, POCs, or technical workshops with enterprise customers • Demonstrated success identifying expansions, cross-sell, and upsell opportunities in complex enterprise accounts • Strong technical aptitude: able to discuss APIs, developer workflows, and troubleshoot basic L1-style support questions (no coding required) • Experience engaging across technical teams (developers, architects, support) and executive buyers (CIO, CTO, VP Engineering, etc.) • Exceptional interpersonal, communication and collaboration skills, with proven ability to influence internal and external stakeholders (including executives, technical teams, and sales) • A strong understanding of partner ecosystems, channel business models (resale, referral, integrations, co-marketing, co-selling), and multi-party commercial dynamics • Excellent written and spoken English; additional European languages are a strong plus • Based in an EMEA time zone with strong overlap to customer business hours • Willingness to travel up to 50%

🏖️ Benefits

• Offers Equity • Offers Bonus • Remote work (EMEA) • Deepgram is an equal opportunity employer • We are happy to provide accommodations for applicants who need them.