Customer Success Engineer

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September 25

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Deepgram

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Artificial Intelligence • SaaS • API

Deepgram is a leading voice AI company that provides powerful APIs for speech-to-text, text-to-speech, and language understanding applications. Their platform enables developers to build sophisticated voice AI solutions for use cases such as contact centers, medical transcription, conversational AI, and more. Known for unmatched accuracy, speed, and cost-effectiveness, Deepgram's technology is trusted by top enterprises and startups worldwide. By offering real-time and highly accurate transcription capabilities, Deepgram helps businesses gain insights from voice data, making it an essential tool for transforming voice interactions.

51 - 200 employees

Founded 2015

🤖 Artificial Intelligence

☁️ SaaS

🔌 API

💰 $47M Series B on 2022-11

📋 Description

• Act as a technical expert and strategic advisor to enterprise customers, engaging directly with developers, engineers, and executives • Build, nurture, and sustain customer relationships across all personas (from developers and program managers to CIOs, CTOs, and other C-level stakeholders) • Conduct regular on-site visits with customers to partner closely, work hands-on to drive adoption, and actively embed Deepgram into their workflows • Own and manage the full customer lifecycle: onboarding, adoption, technical enablement, expansion, and advocacy • Make Deepgram successful in the customer’s environment by ensuring products are integrated, enabled, and adopted effectively using best practices and reference architectures • Continuously operate in discovery mode to surface customer issues and translate them into actionable requirements for internal teams • Run live product demos, guide architecture discussions, and troubleshoot L1-style issues, bridging support, solutions design, and commercial growth • Maintain a deep understanding of Deepgram APIs, integrations, and AI/ML technologies • Leverage AI to amplify impact: apply AI in Customer Success to drive customer outcomes and surface insights • Proactively identify and scope opportunities for expansion (cross-sell, upsell, multi-product adoption) partnering with Sales • Develop and execute structured customer success plans aligning business outcomes with Deepgram’s product capabilities • Initiate and lead executive business reviews, joint planning sessions, and strategy workshops • Serve as the voice of the customer internally to influence product roadmap, GTM strategy, and internal tools • Track, analyze, and report on KPIs (adoption, usage, health, satisfaction, expansion, and revenue impact)

🎯 Requirements

• 7–10+ years in Technical Account Management, Sales Engineering, and/or Enterprise Customer Success (with strong technical focus) • A proven track record blending customer engagement with technical expertise, solution design, technical problem-solving, and commercial growth • Hands-on experience running product demos, POCs, or technical workshops with enterprise customers • Demonstrated success identifying expansions, cross-sell, and upsell opportunities in complex enterprise accounts • Strong technical aptitude: able to discuss APIs, developer workflows, and troubleshoot basic L1-style support questions (no coding required) • Experience engaging across technical teams (developers, architects, support) and executive buyers (CIO, CTO, VP Engineering, etc.) • Exceptional interpersonal, communication and collaboration skills with ability to influence stakeholders including executives • Strong sense of ownership and stewardship for customers • Strong understanding of partner ecosystems and channel business models (resale, referral, integrations, co-marketing, co-selling) • Willingness to travel up to 50% (are you willing to travel up to 50%? required on application) • Thrive at the intersection of sales engineering, account management, and customer success; high EQ and high learning index • Experience working in AI, machine learning, voice AI, cloud infrastructure, or developer-first technologies (preferred) • Familiarity with automation tools, advanced analytics, and/or basic scripting (preferred)

🏖️ Benefits

• Offers Equity • Offers Bonus • Remote work / WFH environment • Accommodations available for applicants who need them