Customer Success Manager

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August 9

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Delve

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Compliance • Artificial Intelligence • Fintech

Delve is a compliance automation company that leverages artificial intelligence to streamline and optimize the compliance process for businesses. By automating repetitive and manual tasks, Delve helps companies achieve crucial certifications like SOC 2, GDPR, and HIPAA quickly and efficiently, allowing teams to focus on strategic growth rather than compliance busywork. Trusted by hundreds of fast-growing companies, Delve's solutions enhance security while enabling businesses to scale and close enterprise deals faster.

11 - 50 employees

Founded 2023

📋 Compliance

🤖 Artificial Intelligence

💳 Fintech

📋 Description

• At Delve, our customers love us because we move quickly and actually care about their whole company succeeding. • We need a Customer Success Manager who'll own the client relationship post-sale. • Your #1 metric: maximize platform usage and compliance completion rates. • You'll focus on three critical areas: Onboarding, Regular check-ins, Proactive outreach. • At Delve, our Customer Success team lives by these principles. • Run effective onboarding calls to help companies get set up on the Delve platform. • Respond to customer messages within 5 minutes. • Conduct regular check-ins to showcase value and identify expansion opportunities. • Proactively check in with accounts to drive usage.

🎯 Requirements

• 2+ years in customer-facing roles at SaaS companies • Strong organizational skills and meticulous follow-through • Ability to build relationships with founders and executives • Great judgment on when to handle issues independently vs. when to escalate • Experience defusing unhappy customers while maintaining boundaries • Startup DNA: you thrive in ambiguity and put in the hours needed • Excellent written and verbal communication • Problem-solver who takes initiative without being asked • Positive attitude that makes customers feel they made the right choice with Delve • Nice to have: Technical knowledge (i.e. configuring AWS, talking about techstack)