Senior Customer Success Manager

🕒 August 7

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Demandbase

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2005

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Demandbase is a B2B pipeline AI platform that helps go-to-market teams (marketing, sales, revenue operations, and customer success) identify, prioritize, and engage buying groups to accelerate pipeline and revenue. The SaaS platform unifies first-, second-, and third-party data, provides intent detection, account and buying-group identification, web personalization, advertising, and orchestration across the tech stack, and delivers actionable AI-powered insights to drive account-based marketing and sales at scale.

📋 Description

• Own a portfolio of Demandbase’s most strategic customer relationships • Develop trusted advisor relationships with VP, SVP, and C-level stakeholders across Marketing, Sales, Revenue Operations, and Customer Success • Drive customer adoption, business value realization, retention, and growth across assigned accounts • Create and execute strategic success plans aligned with customer objectives and measurable outcomes • Lead executive business reviews and strategic planning sessions • Provide consultative guidance on account-based go-to-market strategies, revenue generation, organizational alignment, and operational excellence • Develop customer success stories, references, and advocacy programs • Drive measurable outcomes through platform adoption and utilization • Identify risks and develop mitigation plans to improve customer health and retention • Partner with Account Executives on upsell and cross-sell expansion opportunities • Influence customer roadmaps and expand use cases • Serve as the voice of the customer across Demandbase • Maintain expertise in industry trends, account-based go-to-market strategies, revenue technologies, and competitive solutions • Lead complex customer initiatives involving multiple stakeholders, business units, and internal teams • Coordinate Customer Success, Product, Support, Professional Services, Sales, and Marketing resources • Navigate obstacles and competing priorities while maintaining accountability for results • Influence internal processes and programs that improve customer experience, scalability, and operational effectiveness

🎯 Requirements

• 5+ years of experience in Customer Success, Strategic Account Management, Consulting, Revenue Operations, or related customer-facing SaaS roles • Proven success managing enterprise and strategic customer relationships with executive stakeholders • Demonstrated ability to drive retention, expansion, and measurable customer outcomes in a SaaS environment • Strong consultative and executive communication skills with experience influencing VP and C-level decision makers • Deep understanding of B2B go-to-market strategies, account-based marketing, demand generation, sales processes, and revenue operations • Experience with CRM, marketing automation, sales engagement, intent, analytics, and revenue technology platforms • Strong analytical skills and ability to leverage data for decisions, recommendations, and customer outcomes • Ability to independently manage multiple priorities while maintaining a high standard of execution • Experience identifying process improvements and implementing scalable solutions that improve team effectiveness and customer outcomes • Must be authorized to work lawfully in the United States • Must indicate whether future U.S. work sponsorship will be required

🏖️ Benefits

• Options for up to 100% paid Medical and Vision premiums for employees • Flexible PTO policy • Paid holidays • Mental health and wellness resources • 401(k) with pre-tax, after-tax, and Roth options • Short-term and long-term disability • Life insurance