Case Manager - Social Security Disability

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April 30

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Demandlane

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Legal • B2B • SaaS

Demandlane is a technology-driven platform focused on claimant acquisition for law firms, specializing in personal injury, mass torts, and social security disability cases. The company utilizes an automated workflow combined with sophisticated analytics to efficiently generate and deliver qualified claimants tailored to specific legal criteria. With a commitment to quality and a retainer-based pricing model, Demandlane streamlines the process of finding potential claimants, ensuring consistent delivery and comprehensive intake documentation for legal practitioners.

11 - 50 employees

Founded 2021

🤝 B2B

☁️ SaaS

📋 Description

• As a Case Manager, you will be responsible for overseeing a high-volume caseload of Social Security Disability cases. • You will work directly with claimants, attorneys, and administrative stakeholders to ensure timely communication, accurate documentation, and effective resolution of each case. • This is a fully remote position ideal for someone with strong organizational skills and a passion for helping others. • Manage a caseload of 250–300 SSDI/SSI clients at various stages (Initial Application, Reconsideration, and Appeals). • Deliver consistent, empathetic communication to clients regarding the status and next steps in their claims process. • Collect and analyze medical records, employment history, and legal documentation to support claim development. • Draft legal correspondence and complete Social Security forms (e.g., SSA-827, SSA-561). • Coordinate with SSA/DDS offices, attorneys, and clients to resolve documentation issues and advance claims. • Track deadlines, file appeals promptly, and monitor updates through internal CRM and case management systems. • Identify opportunities to improve internal workflows and participate in enhancing process automation and operational tools. • Contribute to team meetings with insights from daily interactions and offer solutions to recurring operational challenges.

🎯 Requirements

• 1+ years of experience in SSDI/SSI case management, legal assistance, or social services roles. • Deep understanding of Social Security Disability claims processes, including IA and Recon stages. • Strong knowledge of SSA documentation requirements and timelines. • Exceptional written and verbal communication skills with a client-first approach. • Ability to thrive in a remote work environment with minimal supervision. • Proficiency with CRM tools (e.g., Salesforce, SmartAdvocate) and cloud platforms (Google Workspace, Microsoft Office). • Comfortable working with high call and case volumes while maintaining quality. • Bilingual proficiency, especially in Spanish, is a strong plus. • Familiarity with specialized legal/case tools such as RingCentral, SmartVault, and SSA platforms. • Experience working in a startup or fast-paced operational environment. • Degree in Social Work, Legal Studies, Psychology, or related fields.

🏖️ Benefits

• Remote-first policy with flexible work arrangements. • Collaborative, mission-driven team culture. • High responsibility and autonomy from day one. • Opportunity to grow within the organization and contribute to systemic improvements in public benefit access. • Competitive salary and benefits.